Description

The Donor Service Specialist, Data Quality reports to the Director of Donor Services and Gift Operations.  The Donor Services department, within the Finance department, is a comprehensive team that manages the ingestion of donor detail and the donors experience from their interaction with United Way in the donation process. The overall goal of the Donor Services and Gift Operations department is to support United Way donors with best-in-class customer service while engaging with United Way of Greater Atlanta. The relationships, processes and deliverables of the Donor Service department strengthens United Way’s ability to connect and communicate with stakeholders and enhances the organization’s reputation with donors, nonprofits and corporate partners through accuracy, transparency, and customer service.

Position Summary

The Donor Service Specialist, Data Quality position will focus on and be responsible for ensuring the accuracy, integrity, and consistency of the processed donor data across various systems and databases. This role involves performing quality assurance reviews and audits, maintaining data standards, and collaborating with different departments to improve quality control processes and data quality.

This position will be central to the quality of the overall processing and ingestion of donor data into our main donor databases including but not limited to retrieval of, reviewing, analyzing, validating data inputs while maintaining database standards.  The Donor Service Specialist, Data Quality will work closely with the Donor Service Gift Operations, Donor Service Data Support and Office of Development departments to ensure data has been received in the correct format, has the correct supporting documentation, processed in the system accurately and to work through any issues found and drive them to resolution. Moreover, this position will be responsible for providing reports and dashboards to internal and external stakeholders.

Key Responsibilities

• Conduct quality assurance reviews on all processed envelopes to ensure compliance with data standards and requirements.
  • Review and analyze processed data files, forms, supporting documentation and inputs into various systems to validate the processed data and research and drive to resolution all errors or inconsistencies.
• Track and report on issues, quality metrics and data standards. Including but not limited to providing regular reports to the Director of Donor Services and Gift Operations on progress and any issues of concern.
• Generate donation reports and dashboards for internal and external clients.
• Document and maintain standard operating processes.
• Assist and execute database changes. Testing systems when updates occur to the system.
• Analyze and review the current quality process and procedures - making recommendations for improvements and changes as needed.
• Automate and transition activities into low effort, reusable processes.
• Collaborate with team members to gather accurate donation data in a timely manner.
• Special projects as needed. Perform other related duties as assigned.

Qualifications

This role requires a blend of analytical skills and the ability to learn new systems with the ability to effectively communicate with a diverse team.

Qualifications

• Bachelor's degree preferred and/or career-related experience required.

• Strong organizational skills, critical thinking, problem-solving abilities and time management and follow-through

• Effective communication skills, including written, verbal, and interpersonal.

• Experience with quality assurance processes and data management.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office and data management software.

• High attention to detail and accuracy

• Ability to learn new technology systems and apply new skills to problem-solving.

• Ability to prioritize work assignments in a fluid and fast-changing environment.

• Ability to meet, work, and collaborate with other departments.

• Ability to work with confidential matters.

• Familiarity with data analysis tools, knowledge of industry standards and best practices for data quality control a plus.

Expectations

A successful individual in this role will be:

• Resourceful, creative problem-solver with attention to detail

• Ability to learn new technologies quickly.

• An excellent communicator with strong listening skills

• Results-Driven: Dedicated to shared and measurable goals. Organized and goal oriented.

• Able to be flexible and work in a team environment and adapt to organizational change.

• Relationship-Oriented: Cultivates and manages relationships toward a common goal.

• A strong collaborator and comfortable with working in a highly dynamic environment

• Brand Steward: Understands the role in growing and protecting the reputation of United Way.

• Effective interpersonal skills and ability to relate with a diverse team. Ability to work in harmony with peers and as an active team member.

• Mission-Focused: Prioritizes improving the quality of life for all people in the community.