Associate Director, Donor Operations

POSITION TITLE: Associate Director, Donor Operations

DEPARTMENT: Finance

REPORTS TO: Chief Administrative Officer

TYPE: Full Time, Exempt

Salary: $64,747 - $72,840

United Way of Greater Charlotte is boldly investing in what if. When Charlotte ranked last in the nation for economic mobility, United Way challenged ourselves and others to say what if every neighborhood has the resources it needs to break the cycle of poverty? And what if every person has equal access to opportunities? In response, United Way is going directly to where the needs are the greatest and is bringing new voices to the table to promote racial equity and ensure every neighborhood thrives. We believe that by challenging the what ifs and by moving together in hope, we can build thriving communities.

Job Summary:

The Associate Director of Donor Operations will lead the Donor Operations Team in managing the processing collections and distribution of donor gifts and managing our CRM system, ensuring the accuracy, integrity, and consistency of the processed donor data across various systems and databases. As a member of the Finance team, this individual will report to the Chief Administrative Officer and work closely and collaboratively with other members of the organization and external stakeholders to ensure we provide excellent service and implement efficient and effective financial processes. An ideal candidate would be a highly organized critical thinker, detail-oriented, and skilled learner committed to ensuring a high level of leadership and accountability.

Responsibilities:

• Lead Donor Operations: Oversee daily operations, reporting, and process improvements for the donor management system.
• Generate Critical Reports: Create comprehensive donation reports and interactive dashboards for both internal teams and external stakeholders.
• Maintain Documentation & Processes: Document and standardize operating procedures to ensure consistency and knowledge retention.
• Manage Database Integrity: Execute database changes and conduct thorough system testing when updates or issues arise.
• Evaluate & Enhance Quality: Analyze current quality processes, recommend improvements, and implement changes to strengthen operations.
• Streamline Through Automation: Transform manual activities into efficient, repeatable processes through strategic automation.
• Foster Team Collaboration: Work closely with team members to collect accurate donation data within established timelines.
• Adapt to Emerging Needs: Take on special projects and additional responsibilities as organizational priorities evolve.

What You'll Need: Education, Experience, and Skills

• Bachelor's degree, Advanced degree beneficial
• Experience: 8 years professional experience, 1 leadership or management experience
• Minimum of 4 years of experience in nonprofit organizations, management, or human services.
• Proficiency in Microsoft Office Suite, including Outlook, Teams, Word, Excel, and PowerPoint.
• Strong project management skills, with the ability to effectively plan, execute, and oversee multiple initiatives.
• Ability to present information and ideas clearly and persuasively to executive teams, volunteers, and the board of directors.
• Demonstrated success in collaborative work environments, group facilitation, and engaging leadership volunteers.
• Excellent organizational, time management, interpersonal, and communication skills.
• Adaptability to change, with the ability to work independently and apply strong problem-solving skills.
• Exceptional written and verbal communication skills

Workplace values

• Take action and go! Be boldand not afraid of a little competition or thinking outside the box even when opportunities seem unimaginable. Create a new path one-step at a time, you got this!
• Openly collaboratein the pursuit of truth and doing what is right. Welcome tough conversations don't make assumptions, and rely on others, together we are stronger!
• Sometimes things just need a shake-up. Whether internally or out in the community, we aren't afraid to be disruptive. Understanding that we may leave a few feathers ruffled along the way, if it is the right thing to do and benefits our community, we will take the chance!
• Inaction is the enemy of innovation. We are a perpetual work in progress, striving to be better, constantly learning and taking risks to be the best we can be. Learning from our mistakes and paving the way for continual betterment.
• Teamworkmakes the dream work. Bottom line, we need each other. Working together makes us all better individually and makes us awesome as a group. Understanding what other strengths and weaknesses may be and using that knowledge to guide, support, and model our work makes for a successful and high performing team.
• Recognizing and appreciating our differences only make us better. We all share in the responsibility to create a positive culture and to safeguard equity, inclusion,dignity, and respect for all. Each member of our team will be a role model for others.

United Way of Greater Charlotte is committed to having a workforce that reflects our entire community. United Way opposes racism and oppression in all its forms and believes the nonprofit work environment is enhanced when diverse groups of people with ideas come together to achieve common goals. United Way understands that diverse representation and perspectives are vital to our success. We are Dedicated to continuous learning and active participation in diversity initiatives while advocating for equitable opportunities across racial, ethnic, and socioeconomic backgrounds. Committed to deepening understanding of historically marginalized communities' experiences, particularly Black, Indigenous, and Latinx groups, to create more inclusive environments.

Benefits:

Comprehensive benefits include Health, Dental, Vision, 401k Defined Contribution Plan, Paid Holidays and Paid Time-Off.

United Way of Greater Charlotte is an Equal Opportunity Employer

Committed to Diversity, Equity and Inclusion

We recognize that candidates may not check every box in our requirements list. If you're passionate about ending homelessness, have relevant skills and experience, and are eager to learn, we strongly encourage you to apply. Studies show that people from underrepresented groups often hesitate to apply unless they meet 100% of the qualifications. We value diverse perspectives and believe that your unique combination of skills, experiences, and enthusiasm might be exactly what we need. Our goal is to build a talented, diverse team committed to our mission-so please don't hesitate to submit your application