What are the responsibilities and job description for the Senior Manager, Learning and Performance, Atlas HOPE, J&O position at United Way of New York City?
Job Description
Job Description
Position : Senior Manager, Learning and Performance, Atlas HOPE, Justice & Opportunity
Reports to : Assistant Vice President, Atlas Workforce, Justice & Opportunity
Organization Summary :
United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives. We strive to model our values in all our relationships, both internal and external : Collaboration, Compassion, Integrity, Accountability, and Superior Performance.
Position Overview :
In partnership with the NYC Department of Youth and Community Development’s (DYCD) Office of Neighborhood Safety (ONS), UWNYC (as prime vendor) is committed to implementing Atlas. Atlas is a portfolio of initiatives grounded in evidence-based practices, to achieve improved public safety and community well-being across New York City. The Senior Manager, Learning and Performance, Atlas HOPE will play a leadership role in the overall learning and development culture and practice of the program.
The Senior Manager will partner with staff at various levels to identify, develop, and implement strategies to address performance gaps within both the program’s coordinating agency (UWNYC) and implementing provider agencies. They will lead the development and monitoring of operational and programmatic performance metrics for each major component of the program including outreach and engagement, case management, cognitive behavioral intervention, transitional work experience, and staff development. This role will contribute to organizational culture aligned with the program’s core commitments.
Justice & Opportunity is a new unit and UWNYC will look to the Senior Manager to execute key strategies and objectives, collect, and analyze metrics and impact goals, and implement operational & organizational structures to enhance cross-functional collaboration around justice initiatives. This unit is essentially in “startup” mode and requires an entrepreneurial, self-motivated individual who is comfortable and inspired by supporting a new unit.
Primary Responsibilities :
Program Operations
- Provide vision, strategic direction, management, oversight, and leadership for training and technical assistance development and delivery.
- Support staff and partners to achieve program outcomes by applying strategic planning, adaptive management, systems strengthening, adult learning principles, creative problem solving, and effective communications and knowledge management approaches.
- Apply innovative methodologies and approaches to learning & development programs and material development & evaluation.
- Develop, implement, and measure an effective and engaging orientation for participants.
- Conduct observations, assess performance against standards, and provide feedback on performance.
- Develop and maintain Knowledge Management Systems (KMS) to store and retrieve knowledge, enhancing understanding, productivity, and collaboration.
- Establish collaborative working relationships with team members, partner organizations, and key stakeholders.
- Provide day-to-day project management of learning and development activities.
- Identify programmatic capacity-building opportunities for partner organizations and community areas, and shepherd essential resources, expertise, and support to meet network-wide and community-specific needs, as related to the success of the Atlas HOPE unit.
- Coordinate and deliver face-to-face and virtual training.
- Assist in the preparation of program reports.
- Create accessible and relevant curricula for diverse adult learners.
- Create and implement a staff onboarding program.
- Participate in team and partner meetings, as required.
- Where appropriate, supervise and advise other members of the Justice & Opportunity Unit, such as the Manager(s) and Senior Associates(s).
- Perform other duties as assigned.
Cross-Functional Alignment
External Relations
Skills, Knowledge, and Experience :
Key Competencies :
Salary Range :
The final determination of salary, within this range, will depend on the candidate’s education, skills and experience required for the position.
Additional Requirements :
United Way of NYC Core Competencies for All Staff
United Way of New York City is an Equal Employment Opportunity Employer
Salary : $63,013 - $81,858
