What are the responsibilities and job description for the Clinical Lab Field Service Rep position at United WestLabs?
United WestLabs is looking for talented individuals to join our expanding team! We are looking forward to hearing from motivated team players who would like to join us. We are hiring for multiple positions serving locations including Auburn, Bonney Lake, Burien, Enumclaw, Federal Way, Gig Harbor, Tacoma, Lakewood, Puyallup, Milton, West Seattle and Spanaway.
Job Summary:
All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to adding new clients to the outreach program, retaining existing clients, and ensuring a high level of client satisfaction in the most cost-effective manner. This position reports to the Laboratory Program Manager.
Duties and Responsibilities:
- Establish leads and introduce the laboratory services by delivering sales
presentations to increase your chances of completing a sale.
- Maintain excellent working relationships with all clients and their staff by
providing excellent service and by getting involved in training and problem resolution.
- Spend 80% of time building relationships with doctors or key individuals,
uncovering needs and presenting ways that our company services can add
value.
- Report any issues to the Laboratory Manager and /or UWL Program Manager and follow through with the resolution.
Be familiar with, and adhere to Compliance Policies and explain relevant issues to clients.
- Ensure that any supplies that are given to clients are in accordance with hospital policy and are reasonable based upon usage.
- Responsible for filling out and reporting on a daily basis the calls made including the purpose of the call.
- Responsible to treat all clients with honesty, dignity, courtesy, and respect.
- Maintain constant communication and coordination with operations.
Additional Responsibilities:
- Deliver supplies when needed
- Perform the duties of a courier if called upon
- Participate in the billing process, including separating clean and incomplete requisitions or cleaning incomplete requisitions, if called upon.
- Responsible for obtaining personal vehicle insurance
- Other duties as assigned
Knowledge/Skills/ Experience
- General Sales skills
- Demonstrate commanding knowledge of target clients, existing competitors in the marketplace and industry trends that may impact a buying decision.
- Communication skills, both verbal and written
- Interpersonal skills
- Organization and problem solving skills
- Evaluative and interpretive skills
- Ability to adapt to rapidly changing conditions in the work environment
- Demonstration of telephone etiquette
- Knowledge of medical terminology
- Knowledge and aptitude for computer skills
Physical Requirements:
- Continuous sitting (up to 8 hrs/day)
- Continuous walking, continuous standing (up to 8 hrs/day)
- Intermittent bending, squatting, and climbing
- Simple grasping with both hands
- Pushing and pulling with both hands
- Fine manipulation with both hands, repetitive movement
- Frequent lifting of 10 lb. or less; Occasional lifting of 11 to 35 lb.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.
