What are the responsibilities and job description for the CLIENT EXPERIENCE SCORER position at United Wholesale Mortgage?
A lot can be gained from an engaging phone conversation. It can build relationships, answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage, you will be responsible for monitoring team member / client phone calls, and providing written feedback. This practice ensures our team members continue learning, improving and providing an exceptional client experience
WHAT YOU WILL BE DOING :
- Listening to 45 calls per day
- Auditing and evaluating call quality using a detailed score card
- Communicating strengths and opportunities to coaches and leadership
- Auditing calls in our speech analytics platform
- Basic reporting
- Completing additional administrative duties
WHAT WE NEED FROM YOU :
Must Have Qualifications :
THE PLACE & THE PERKS :
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? Its all happening on UWMs campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars, People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other, our clients and our community. Whether its providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, youll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include :
DISCLAIMER :
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is at-will. UWM is an Equal Opportunity Employer. By selecting Apply for this job online you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
