What are the responsibilities and job description for the T-Mobile Retail Store Manager position at United Wireless, Inc.?
JOB PURPOSE:
The Retail Sales Manager of Mud Lane is responsible for providing leadership and training to the in-store associates at their location; ensuring that customer service and sales goals are understood and met. This role will be responsible for executing personal sales goals and driving the overall sales of the store. The Store Manager will ensure operational tasks are completed in store and maintain a welcoming presence to their location. This role will serve as the first point of contact and owner of knowledge and decision-making for their assigned location. As a manager, you will also participate in, or lead, interviewing, outbound activities, company projects, meetings, and new hire training.
ESSENTIAL FUNCTIONS OF THE POSITION:
- Greet incoming customers. Establish the customer experience culture with associates.
- Meet and exceed personal performance objectives and overall sales goals.
- Provide solutions and suggestions to customers based on their needs.
- Participate and manage regular outbound activities with store associates.
- Coach, develop, and motivate your sales team on personal and professional goals.
- Complete regular sales and operational store duties not limited to, but including: cleaning, stocking, customer calls, counting inventory, update merchandising, store layout changes.
- Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork.
- Remain updated on training and new information from company and T-Mobile partners and attend all meetings.
- Lead and facilitate store team meetings.
- Participate in recruitment efforts to ensure complete staffing and complete new hire's onboarding procedures.
- Complete store opening and closing duties.
- Maintain high customer service scores.
- Complete diagnostic services and next step instructions for customers.
- Serve as the communications lead for assigned location.
- Additional tasks as assigned.
QUALIFICATIONS:
- High school diploma or equivalent (2-year degree preferred).
- Previous retail sales management experience (minimum 1 year preferred).
- Reliable transportation to/from assigned location and additional locations as needed.
- Availability to support traditional retail hours that include days, evenings, weekends, and holidays.
- Strong communication skills with the ability to read and write the English language.
- Basic mathematical skills and ability to use a calculator.
- Ability to use and operate basic functions of a computer including, but not limited to Microsoft Office.
- Excellent organizational and problem-solving skills.
- Ability to multi-task in a fast-paced environment.
STUFF WE'LL TRUST YOU WITH
YOUR RESPONSIBILITIES
Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
- Approaching service and sales needs with patience, honesty and empathy.
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
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