Wireless Retail Sales Associate

"We are a T-Mobile Preferred retailer looking for team members to help us continue aggressive growth throughout the United States."

T-Mobile of Eastpointe is looking to fill a full time mobile associate position. We are looking for motivated and energetic that will help with a newer store ramp up. We offer competitive pay commensurate with experience.

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

YOUR RESPONSIBILITIES:

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.

Become skilled with and consistently leverage digital tools in interactions and onboarding to actively demonstrate:

• How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

You will be required to complete training on T-Mobile in-store experience, new skills and processes, and display proficiency of systems and reference resources.

Remain productive through the work day, integrating new information, such as promotions, plan details, and customer acquisition, and learning about innovations in wireless and technology.

Build relationships with and partners and with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless environment.
• Successfully identify and handoff small business leads.

Requirements:

• Reliable transportation to and from worksite.
• Open availability for any schedule you are required to work.
• 1 year mobile retail experience or customer service experience preferred.