What are the responsibilities and job description for the T-Mobile Store Manager - Lansing, MI - Leadership Role position at United Wireless?
T-Mobile is known for innovation, and you could be part of a team that disrupted the wireless industry. We revolutionized customer service, brought real 5G to the nation, and are now shaping the future of wireless technology and beyond.
This leadership role is part of a dynamic team that works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in customers' hearts and Sales Representative success.
We are seeking a motivated leader who will infuse every store's Sales Representative with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
The ideal candidate will ensure that every need the customer has when coming into the store is met and that employees build the customer's confidence by making their experience comfortable, simple, and by solving the whole problem.
Responsibilities include observing Sales Representative interactions with customers, providing feedback to be used in development, training, and coaching conversations, effectively managing customer wait time, and staying up to date on the latest products, services, training, and leadership best practices.
This leader will lead by example and interact directly with Sales Representatives to ensure they meet and/or exceed defined, monthly success measurements, complete assigned training on time, and assist in maintaining the quality of the overall store environment and adhering to national plan-o-gram standards.
The successful candidate will also ensure team knowledge of store systems, corporate, and store communications, deliver financial results based on key performance indicators, identify ways to manage and control store expenses, and manage discounting and credits.
This role requires the ability to work a flexible schedule, including weekends, evenings, and holidays.
United Wireless offers a comprehensive benefits package, including health, dental, vision, and life insurance, as well as long-term and short-term disability coverage.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
While performing the duties of this position, the Retail Sales Manager is regularly required to stand, lean over, use hands and fingers, handle and feel objects, use telephone, talk and hear.
The successful candidate must be able to work a 40-hour work week and be able to work nights, weekends, and holidays.
This role requires the ability to use both hands in fine and gross manipulation of small tools, such as a copier, computer, and telephone.
The successful candidate must have the ability to see well enough to read handwritten and typewritten material.
United Wireless is an equal opportunity employer and welcomes applications from diverse candidates.
