What are the responsibilities and job description for the Patient Services Representative position at UnitedHealth Group, Inc.?
**Professional Standards**: We maintain high standards of professionalism, adhering to the Practice's guidelines.
We ensure our team members consistently demonstrate and uphold these standards in their behavior and interactions with patients and colleagues, including those from Patient Services, Insurance, Healthcare, and Office Supervisor teams within UnitedHealth Group, Inc.
The importance of maintaining a professional appearance cannot be overstated. Our team members are expected to adhere to the dress code and wear identification badges at all times. This not only enhances the patient experience but also reflects positively on our organization.
In addition to maintaining a professional appearance, our team members must also conduct themselves in a courteous and respectful manner when interacting with patients and colleagues. This includes active listening, empathy, and a commitment to delivering exceptional service.
