Associate Collections Representative - Remote in MN or WI

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for receiving and initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels’ patients on financial assistance programs.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST, Monday – Thursday and 7:30am – 4:00pm CST, Fridays. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

If you are located within Minnesota OR Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Coordinates the resolution of unpaid accounts.
• Receives and resolves calls from patients, insurance companies, attorneys, and departments.
• Obtains and processes payments.
• Collaborates with patients to create payment arrangements.
• Updates incomplete and missing account information.
• Documents collection activities.
• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1 years of experience working in Healthcare Billing, collections, or accounts receivable
• Although not common, ability to travel onsite to 2925 Chicago Ave, Minneapolis, MN 55407 for any major computer issues that arise
• Ability to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm CST, Monday – Thursday and 7:30am – 4:00pm CST, Fridays. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1 years of EPIC or similar EMR systems

Telecommuting Requirements:

• Reside within Minnesota or Wisconsin
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building,

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Salary : $16 - $29