Associate Strategic Account Manager - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Associate Strategic Account Manager Client Services drives retention and growth through support of account strategies and enterprise processes.  In this role, the focus will be on delivering best-in-class service, managing internal and external relationships, as well as supporting Optum Rx’s Health Plan book of business. This role will proactively identify optimization opportunities and client’s needs.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Event & Enterprise Management:

• Coordinate & support agenda, materials, and execution of weekly all-team meetings 
• Coordinate & support strategic client & colleague event planning including agenda, itinerary, material creation & execution
• Collaboration with internal partners for process improvement and team infrastructure improvements
• Facilitating dashboards & materials for Account Team business tracking

Operational Management:

• Data Collection and Analysis: Gather, clean, and analyze data from various sources to identify trends and patterns
• Reporting: Create detailed reports and visualizations to present findings to stakeholders
• Collaboration: Work with cross-functional teams to understand their data needs and provide insights
• Database Management: Design and maintain databases and data systems to ensure data integrity
• Ability to define, create, execute and train on process improvements and industry best practices
• Support 1/1 readiness activities; gather daily 1/1 updates/progress reports with client and internal functional partners
• Support facilitation of the training of all OptumRx client-facing systems & tools
• Able to initiate end-to-end project plans, including identifying task duration, sequence, team resourcing, and dependencies of tasks while successfully managing projects to full execution
• Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
• Supports resolution of all escalated requests by working with the Operations Service Team, and working with other account team members as required
• Develop and maintain solid relationship with internal partners in Optum Rx functional Teams to manage customer service experience
• Coordinate activities to support impact reporting, root cause analysis, and full remediation
• Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting
• Proactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdles
• Able to initiate end-to-end project plans and successfully manage projects to full execution
• Seeks stretch opportunities to expand knowledge and skillsets

Client Relationship Management:

• Establish and maintain solid and appropriate relationships with customers and colleagues to maintain consistency and drive client satisfaction
• Maintain team action logs and support regular cadence of discussions to review
• Conduct meetings with colleagues to identify issues / trends and analyze root causes to determine corrective action steps as necessary
• Ability to develop, negotiate, interpret/translate, communicate, and execute client requirements
• Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction
• Demonstrates a high level of industry knowledge; focused on best practices and optimal outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4 years of external client-facing Healthcare Account Management or Consultant experience
• 2 years of Project Management experience (PBM/Health Plan preferred)
• 2 years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
• 2 years of experience with 1.1 PBM client readiness
• Advanced level of proficiency with material creation and presentation facilitation for executive audience, specifically through PowePoint
• Intermediate level of proficiency with leading and developing large project timelines and cross functional project teams, to meet project deadline
• Proven ability to coordinate and execute with internal partners mitigation strategies and issue management resolution
• Ability to work Monday through Friday from 8am-5pm CST

Preferred Qualifications:

• 2 years proficiency in tools like Tableau, Power BI, or similar
• 2 years PBM project management experience
• Experience with Microsoft Project or Smartsheet's
• Experience in Service Now Dashboards
• KPI creation, measuring and reporting
• Experience and understanding of PBM Client impact reporting, root cause analysis and full remediation

Soft Skills:

• Critical thinking
• Problem solving
• Conflict resolution (internal & external)
• Solid written and verbal communication skills
• Project Management
• Strategic consultation
• Proficient in Microsoft applications
• Has experience with using PBM tools to drive operational activities (reporting tools, issue management tools, etc.)
• Has experience in creating and interpreting data analysis

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO, #GREEN

Salary : $29 - $56