Customer Service Representative - Grand Junction, CO

$ 1,000 Sign-On Bonus for External Candidates

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all the above, every day. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers.

This customer-oriented professional service representative uses an advanced knowledge of customer service practices, procedures, policies, billing, contracts and benefits to respond to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services for all lines of business. If applicable, this representative primarily serves the Spanish speaking population.

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2775 Crossroads Blvd., Grand Junction, CO 81506.

We offer 2 weeks of paid training. The hours during training will be 8:00am - 5:00pm MST, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Works as part of the Customer Service group and helps meet the demands of the entire team in providing professional customer service via the telephone or in person
• Responds to a variety of complex inquiries related to Rocky Mountain Health Plans benefits and services, as well as NHP Medicaid RAE benefits and services. Uses excellent interpersonal and communication skills, professional demeanor, tact, systems thinking, and a commitment to quality to serve the customer by assisting in the resolution of sensitive and complex health plan issues via the telephone, email, or in person
•  Develop and maintain knowledge base to support special projects and research as needed. Demonstrates exceptional levels of performance (e.g. statistics, aptitude for systems and proficiency in written and verbal communications)
• Produce electronic and written communications to customers and perform research and call-backs to customers
• May offer suggestions regarding process improvement and be responsible for other projects as assigned (e.g., retention, at-risk calls, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2 years of customer service experience within a call center
• Experience with Microsoft products including Microsoft Word (create and edit documents), Microsoft Excel (create, edit, save documents and spreadsheets), Microsoft Outlook (email and calendar management) and Microsoft Teams (chat, creating teams and channels)
• Must be able to work on-site at the office located at 2775 Crossroads Blvd., Grand Junction, CO 81506
• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm MST, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• 2 years of healthcare - related customer service experience OR equivalent proficiency
• Fluency in Spanish, with the ability to translate information from English over the phone and in person

Soft Skills:

• Ability to use interpersonal skills to work effectively in a team environment
• Respecting and maintaining confidences as described in the UHG Employee Handbook
• Taking initiative to manage time effectively and working without close supervision

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Salary : $16 - $29