What are the responsibilities and job description for the Customer Service Representative - National Remote position at UnitedHealth Group?
Optum
is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
This position is full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am - 5 : 00pm MST. It may be necessary, given the business need, to work occasional overtime.We offer 4 weeks of on-the-job training. The hours of training will be during normal business hours.You'll enjoy the flexibility to telecommute
from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities :
Answer calls from medical providers, regarding patient claim inquires, prior authorization, member eligibility, portal support and explanation of benefits. Focus on resolving issues on the first call. Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff. Complete the system documentation necessary to track provider issues and facilitate reporting. Constantly meet established productivity, schedule adherence, and quality standards Maintain all Compliance and HIPAA regulations at all times.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High School Diploma / GED Must be 18 years of age OR older 1 years of customer service experience 1 years of call center experience Knowledge and experience working in Microsoft applications (Microsoft Word, Microsoft Excel and Microsoft Outlook) Ability to work Monday - Friday, 08 : 00AM - 05 : 00PM MST
Preferred Qualifications :
Bilingual fluency in English and Spanish Experience working with Microsoft Teams Healthcare customer service experience
Telecommuting Requirements :
Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills :
Problem solving and analytical skills Proven ability to handle multiple tasks and meet deadlines within standards Adaptable and flexible with the ability to accept, create and manage change Excellent interpersonal and communication (including excellent verbal and writing skills)
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline : _
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.__At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.__ __Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.__UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ _._\#RPO
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