Field Based Patient Care Coordinator - Hooksett, NH or South Portland, ME

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Community Care - Patient Care Coordinator (PCC)is a trained healthcare resource that partners with and supports the Optum Care Team consisting of an Optum Advanced Practice Clinician (APC) and a Registered Nurse (RN). The PCC assists in care coordination activities, administrative tasks and support for  members residing in our care setting portfolio. The role includes strong technical skills, communication and collaboration with the clinical team, facility staff and members and their families.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 am – 5 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 2 months of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Supporting a care team of APC(s ) and RN(s)with overall coordination of member care
• Functioning as part of a collaborative team
• Data entry and member chart management for:
  • New members
  • Post hospital visits
  • Pre-visit updates
  • Health maintenance updates
  • Stars
  • Lab results
  • Medication entry
• Obtaining medical records following hospitalizations and physician appointments
• Obtaining consult notes, hospital discharge summaries, lab results
• Uploading lab results, medication changes, new member information into the EMR
• Assisting with scheduling of member appointments and transportation
• Arranging facility and member education
• Building facility relationships
• Supporting virtual family communication and/or virtual clinical visits for APC by holding and operating an iPad during the visits
• Other tasks within scope, as assigned by the APC or RN, or clinical management
• Tasks for Assisted Living Facility and Senior Living members may include:
  • Assisting members to utilize benefits
  • Transitions to SNF (calling for SNF Bed, gathering medical records & sending to SNF, sending orders, arranging transportation)
  • Coordinating Home Health and DME

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 3 years Clinical or Medical Record Experience. Strong knowledge of medical terminology and working within E.H.R. platforms. Experience working in cross functional, inter and multidisciplinary teams
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Daily travel between nursing homes and/or assisted living communities
• Communication skills
• Ability to work with diverse care teams in a variety of settings
• Effective Communication skills and time management
• Administrative and organizational skills
• Ability to multitask and prioritize multiple deliverables
• Experience in Microsoft Word (edit, create & save documents), Microsoft Excel (adding, sorting & filtering data) and Microsoft Office (email, folders, attachments, and calendaring)
• Experience and proficiency with EMRs
• Understanding or experience with medical team collaboration
• Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area.
• Ability to lift a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations.
• Must reside in the state of New Hampshire or Maine
• Must be available to work Monday-Friday – Flexible Day/Early Evening Hours

Preferred Qualifications:

• Certified Nursing Assistant certification or Certified Medical Assistant certification preferred
• Experience with CMS compliance preferred

Soft Skills:

• Personal and Professional Accountability
• Create an environment that facilitates the team to initiate actions that produce positive results.
• Ability to hold self and others accountable for actions and results.
• Answers for one’s own behavior and actions.
• Create an environment in which professional and personal growth are an expectation.
• Integrate high ethical standards and UHG core values into everyday work activities.

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO #RED 

Salary : $20 - $39