Financial Counselor (Patient Access) - Presque Isle, ME

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

The Financial Counselor (Patient Access) primary function is to ensure a constant and reliable cash flow, maximize revenue collections, minimize Accounts Receivable losses (bad debt) and promote excellent public relations. The Financial Counselor is responsible to ensure all accounts passing through the unit are screened for linkage opportunities and appropriate actions are completed.

This position is full - time, Monday - Friday. Employees are required to work any shift between the hours of 8:00AM - 4:30PM EST including the flexibility to work occasional overtime and weekends based on business need.

Our office is located at 140 Academy Street, Presque Isle, Maine 04769.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage
• When contacting payers directly, utilizes approved scripting
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Functions as a Superuser for primary computer systems
• Proactively identifies process improvement opportunities
• Works on Special Projects as needed
• Performs the duties of a Financial Counselor (Patient Access)
• Maintains up - to - date knowledge of specific admission, registration, and pre - registration requirements for all areas
• Generating patient estimates and making collection attempts based on the estimates

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2 years of Customer Service experience in a hospital or medical setting
• Ability to work any shift between the hours of 8:00AM - 4:30PM EST, Monday - Friday including the flexibility to work occasional overtime and weekends based on business need
• Must be 18 years of age OR older
• Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 1 years of electronic health record experience
• 1 years of experience in a Hospital Patient Registration OR Patient Account Services
• General working knowledge of Windows and Microsoft Office, including the ability to type at the speed of 35 WPM (words per minute)  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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