Licensed EAP Specialist - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. 

Schedule:  Full time schedules, 5 days a week for 8 hours, start approximately at 2:00 pm Central time zone.  Schedule requires rotating weekends and holidays. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Answer inbound calls for EAP and Behavioral
• Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
• Provide solution focused consultation to assist member with issue resolution
• Determine member eligibility and benefit coverage and triage as appropriate
• Update and enter clinical notes in care management database

  
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• Master's Degree in Counseling, Psychology, Social Work, or related field
• Current, unrestricted, independent Behavioral Health license in your state of residence
• 3 years of clinical experience, POST Master's
• 2 years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
• Ability to work the required schedule:  Full time schedules, 5 days a week for 8 hours, start approximately at 2:00 pm Central time zone.  Schedule requires rotating weekends and holidays

 
Preferred Qualifications:         

• CEAP certification
• Call center experience
• 2 years of experience working with Adult Crisis population doing risk assessments
• 2 years of experience performing therapy/counseling with adults
• Experience supporting an Employee Assistance Program
• Experience in both behavioral health and substance abuse, dual diagnosis
• Demonstrates excellent communication skills, written and verbal
• Proven ability to multitask and manage competing priorities in a fast-paced environment
• Reside in Central or Eastern time zone

 
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

  
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    
 
  
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
  
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment