Medical Office Specialist - Albany, OR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Medical Office Specialist (Specialty Care/Urgent Care) provides patient care in accordance with established methods and techniques and conforms to recognized standards. 

Location: 1705 Waverly Dr. SE, Albany, OR 

Schedule: Monday-Friday, between the hours of 7:15am-5:30pm (typically 8am-5pm). Schedule will be determined upon hire, is subject to change, and may require weekend hours based upon business need.

Role Type: Full-time onsite

Primary Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments
• Greet and check patients in, verifies current demographics and insurance coverage. Notifies back-office staff of patient’s arrival in a timely manner
• Working knowledge of the referral process
• Uses the correct search criteria in order to eliminate the creation of duplicate documentation and enters in the EHR
• Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
• Direct patient flow and prepare patients for exams
• Proactively monitors and manages provider schedules for accuracy
• Actively participate in the cleaning of shared work areas
• Participate in the orientation and training of new employees
• May work at multiple sites as determined by department necessity

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1 years of experience in a service-related industry OR 6 months of customer service experience in a professional office setting
• Reliable transportation 

Preferred Qualifications: 

• Ability to work well with providers, clinical staff and patients
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work
• Excellent proven customer service skills
• Intermediate computer and telephone skills, including Microsoft Office suite  

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Salary : $16 - $29