Demo

Principal Service Designer - Remote

UnitedHealth Group
Phoenix, AZ Remote Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 5/15/2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Principal Service Designer leads service design for the Mental Health Studio, driving co-creation of journey-driven recommendations that inform our omnichannel products and services. They will be responsible for analyzing, visualizing, and solving for the digital, telephonic, and in-person mental health journeys for specific populations. Reporting to the director of the Mental Health Studio, this person will collaborate daily with a small, cross-functional consumer experience team to drive the creation or improvement of mental health programs and services across the enterprise.

You’ll enjoy the flexibility to work remotely

  • from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

  • Partners with research teams to analyze complex omnichannel experiences (digital, telephonic, in-person) from multiple perspectives (patients, providers, etc.)
  • Visualizes the mental health journey of specific populations using journey maps, service blueprints, or other storytelling devices
  • Plans and facilitates workshops with partners, stakeholders, and members of the target population
  • Identifies journey-driven opportunities for improvement or new products
  • Create and deliver engaging, interactive presentations to bring stakeholders into the work
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications :

  • 7 years of experience in service design, design strategy, human-centered design or design thinking tools and methods
  • 7 years of experience in creating and leading interactive workshops with a variety of stakeholders, including product, design, tech, clinicians, and executive leadership
  • Experience conducting primary research and partnering with data and analytics teams to generate actionable insights
  • Proficiency in designing for both digital and non-digital experiences, ideally in healthcare or mental health settings
  • Ability to share a work sample or portfolio
  • Preferred Qualifications

  • Experience working in iterative, agile environments
  • Experience bringing others from different fields along on their process
  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  • The salary range for this role is $, to $, annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

    Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Principal Service Designer - Remote?

    Sign up to receive alerts about other jobs on the Principal Service Designer - Remote career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $77,058 - $96,345
    Income Estimation: 
    $95,811 - $119,538
    Income Estimation: 
    $137,294 - $170,650
    Income Estimation: 
    $170,210 - $214,735
    Income Estimation: 
    $170,210 - $214,735
    Income Estimation: 
    $147,544 - $187,671
    Income Estimation: 
    $86,835 - $106,101
    Income Estimation: 
    $110,316 - $137,631
    Income Estimation: 
    $110,316 - $137,631
    Income Estimation: 
    $137,294 - $170,650
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at UnitedHealth Group

    UnitedHealth Group
    Hired Organization Address Meridian, ID Full Time
    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers ...
    UnitedHealth Group
    Hired Organization Address Windsor, CT Full Time
    Accountable for all Employer clients, responsible for driving growth, transformation and core execution individually and...
    UnitedHealth Group
    Hired Organization Address Lexington, KY Other
    $40,000 Student Loan Repayment or $25,000 Sign-on Bonus for individuals who have not previously participated in this pro...
    UnitedHealth Group
    Hired Organization Address Nashville, TN Full Time
    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers ...

    Not the job you're looking for? Here are some other Principal Service Designer - Remote jobs in the Phoenix, AZ area that may be a better fit.

    Field Service Engineer II - Nights

    Principal Service Solutions, Phoenix, AZ

    EHS - Site Safety Coordinator

    Principal Service Solutions, Phoenix, AZ

    AI Assistant is available now!

    Feel free to start your new journey!