Senior Business Operations Coordinator - Remote in Louisiana

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

Provide process and operational support to the functions within Clinical and Business Operations. Responsibilities may include but are not limited to, performing quality reporting/audits, assisting with support of continuous quality improvement using applicable tools, and collaborating with internal and external partners to support, develop, and maintain efficient processes related to reporting and clinical operations of case management team. This role can include initial triage of members for possible transition to clinical staff, managing admission and discharge census information, serving as a point of contact for facilities and clinical teams, telephonic and other methods of engagement (ie: email, fax) with our members, providers and other internal/external partners.

If you are located in Louisiana, you will have the flexibility to work remotely* as you take on some tough challenges. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Must be 18 years of age or older
• 2 years of health care or customer service work experience with solid verbal and written communication skills
• Experience with EMR (Electronic Medical Records) computer applications
• Intermediate level of proficiency with computer skills and applications, such as Outlook, Word, and Excel
• Proven ability to work full-time, Monday-Friday, 8:00am-5:00pm CST
• Proven ability to work independently in a fast-paced environment with solid organizational and time management skills, to include prioritizing tasks to meet deadlines
• Proven ability to work collaboratively with various person(s)/groups to achieve team goals/objectives
• Proven ability to keep all company sensitive documents secure (if applicable)
• Dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service 
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Preferred Qualifications:

• Experience with medical insurance/managed care organization
• Experience in healthcare with working knowledge of the healthcare industry, roles, and terminology
• Experience working in a virtual environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

Salary : $17 - $33