What are the responsibilities and job description for the Agent Support Specialist - Fully Remote (Overnight) position at unitedrecoveryremarketing?
Job Description:
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.
We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Agent Support Specialist.
The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors. Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.
Essential Duties and Responsibilities:
- Maintain an open line of communication with Direct Agents, Nationwide Vendors, to support recovery operations
- Utilize different client provided systems to claim assignments for Agents to recover
- Process assignments that clients put on hold, or close, within a timely manner
- Review assignments that Agents have attempted to recover in order to find new information
- Acts as primary point-of-contact for Agents for any advanced needs or issues
- Ensure that Agent issues are dealt with in an efficient manner, or escalated to the proper destinations if beyond the scope of your job
- Provides regular two-way communication with the client teams
- Understanding of internal company capabilities and service, and effectively utilize these in support efforts
- Understands repossession industry and communicates effectively to Agents
This position starts at $17/hour, $1.00 Shift Differential.
This is a fully remote position. Saturday-Wednesday 11pm-8:15am (overnight).
If you are a team player who is a motivated self-starter, let's talk!
Experience and Skills:
Required Qualifications:
- Extremely organized and highly motivated
- Excellent verbal/written communication skills
- Demonstrates commitment to teamwork
- Plans and carries out responsibilities with minimal direction
- Successfully pass drug screen and background investigation
- Abilities to work in a fully remote environment.
Education/Training/Experience:
- H.S. diploma or equivalent
- 1-2 years collections and/or Skip Tracking experience preferred
Salary : $17
