What are the responsibilities and job description for the Key Specialist - Customer Service position at unitedrecoveryremarketing?
Job Description:
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint soon.
One of the key ingredients to our sustained success and growth is our passionate, dedicated and talented Uniteders - that is what we call ourselves. We are more than associates, employees, co-workers - Uniteders are family. We are a group of people that unite to create a working environment that encourages enthusiasm, comradery, creativity, individuality and grit. In return, we have shaped a culture that is not only different, but one of a kind.
We are seeking a highly motivated and detail oriented Key Specialist to join our team. The ideal candidate coordinate the key replacement process with clients, vendors, and lot staff. This individual will be responsible for all aspects of the key process including maintaining a key audit log, coordinating with locksmiths, creating key invoices, uploading supporting documentation while maintaining client specifications and timeframes.
If you're a self-starter with a passion for learning and a desire to succeed, we want to hear from you.
Responsibilities :
- Communicate effectively with clients, auctions, transporters, customers, affiliates, and branches via email and/or phone regarding key issues.
- Notate and update key requests in the system of record and/or separate key audit log for all branches and affiliates.
- Assist with streamlining processes to improve workflow.
- Perform clerical functions such as creating receipts, documents and uploading paperwork into the company’s system of record.
- Handle situations/calls with minimal intervention.
- Understand and assist in implementing procedures set forth by senior management.
Starting pay for this position is $16 /hour, based on experience.
We have a very relaxed, informal work atmosphere, and you may participate in major medical, dental, vision, life and disability insurance plans, and a 401(k) Savings Plan with company match. We also offer paid time off and promotional opportunities.
Experience and Skills:
Requirements :
- High School Diploma or equivalent
- At least 1 year customer service experience (Preferred)
- Proficient with computers and software applications
- Intermediate 10-key
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail
- Excellent interpersonal skills
- Great communication skills, both verbal and written
- Ability to adapt to fluctuating work flow
- Ability to work with minimal supervision
- Positive attitude
- Successfully pass pre-employment screening
Salary : $16
