What are the responsibilities and job description for the Admissions Representative - Career Opportunity position at Unitek Learning?
Building Relationships
Take inquiry calls from all potential students interested in knowing or receiving information about the programsincluding entrance requirements curricula and academic standardsand encourage qualified prospects to schedule an appointment for an interview
Return web inquiries and calls promptly to all potential students and give accurate information about the programs including entrance requirements curricula and academic standards
Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role
Participation in organized phoneathons and dialing campaigns according to company best practices is required and is an essential part of daytoday activity
Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students
Follow up on all inquiries that fail to schedule or show for an interview
Follow up with interviews that did not progress in the enrollment process and dropped / cancelled students to resolve any issues or address concerns
Interviews
Schedule and conduct student interviews wherein any reference to Financial Aid complies with the stated Company Policy
Utilize only approved company materials during the interview process and conduct interviews according to the stated policies and process at all times
Meet with the potential students to explain the program offering and match the colleges benefits and advantages to the students needs. Discuss and advise suitable programs in accordance with the students desires qualifications and objectives
Make all efforts to ensure that admissions management meets with the potential student and is well informed about the students motivations and concerns about attending the college
Mentoring and Guidance
Provide basic information and routine advice guidance and assistance to students using established procedures and policies on available programs and eligibility requirements including the application of policies procedures and documentation regarding the admissions process
Serve as a liaison between student and campus and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance partnering with Finance to ensure a high level of customer service during the transition and following up to ensure that financial aid packaging is complete)
Mentor and advise students to help them identify their unique skills and interests
Address any easilyresolved inquiries questions concerns or issues (may refer more difficult issues to a more experienced staff member)and ensure appropriate action is taken to the satisfaction of the student Company and / or regulatory agencies in compliance with policy procedures and legal requirements
Administrative
Accurately account for all inquiries and the admissions activity associated with all Inquiries
Complete daily activity reports
Ensure that all prestart paperwork is completed accurately and in a timely manner
Keep all required reports current and accurate including information stored in the system
Attend and successfully complete all training for this position as required at any time by the Company
Perform other duties as assigned by local leaders
Attend meetings as directed by supervisor
Qualifications :
Minimum 2 years customer service telemarketing or sales experience(including admissions experience)
Demonstrated ability to fulfill Company Key Behaviors
Excellent presentation skills
Bachelors degree or equivalent experience required
Knowledge of Microsoft Office Suite : Word Excel Outlook
Ability to work assigned / flexible hours necessary to complete the job on a weekly basis
Additional Information :
Medical Dental and Vision starting the 1st of the month following 30 days of employment
2 Weeks starting Vacation per year. Increasing based on years of service with company
12 paid Holidays and 2 Floating Holiday
Company Paid Life Insurance at 1xs your annual salary
Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on the program
Remote Work : Employment Type :
Fulltime
Key Skills
Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex
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