What are the responsibilities and job description for the Fiber Operations Technician position at Uniti Fiber?
The Fiber Operations Technician are responsible for working rotating shifts for the Splicing Command and Control team. The technician will optimize system operation and resource utilization (NOC), perform network system analysis and planning, and provide assistance/guidance to Splicers and Technicians in the field.
Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties & Responsibilities
- Network surveillance (monitoring of critical paths and systems that comprise the Uniti Network).
- Escalations from NOC Tier 1.
- Proficient in the majority of the 32 different NMS/EMS systems and network platforms operated by Uniti. This includes devices at the Layer 1,2 and 3 within the network.
- Primarily a support position.
- Some circuit writing and provisioning responsibilities in areas of the network.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
- 2-5 years NOC experience or equivalent.
- College degree not required but a plus. Specifically, in the field of IS/IT.
- Certifications in/on various platforms/technologies a plus.
- Logical thought and troubleshooting.
- Customer focused with de-escalation skills.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting, standing, and walking.
- Bending, stooping, climbing ladders and crawling.
- Keyboarding/typing.
- Long hours involving overtime and weekends as necessary.
- Ability to read effectively from a computer screen, sampling device and/or a paper copy.
- Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
- Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
- Ability to travel up to 20%.
- Ability to work flexible hours including evenings, holidays, and weekends.
- Ability to work rotating shift which will include nights and weekends and overtime as needed.