What are the responsibilities and job description for the Municipal & Community Services Executive position at Unitil Corporation?
Position Purpose
The M&CS Executive will be responsible for managing strategic municipal and state government stakeholders in an assigned geographic territory. Works with the External Affairs Team to educate municipal partners on core Company services including energy efficiency, distributed resources and related energy products and programs while addressing constituent needs and maintaining strong, fully integrated and mutually beneficial relationships. Aids in the public positioning of the company as a vital partner in managing energy issues as well as in economic and community development efforts.
Principal Accountabilities
Time %
End Results
Strategic Account Management
Consistent with Unitil’s mission and strategic objectives, develop and maintain strong, fully integrated and mutually beneficial relationships with municipal officials and community leaders / influencers within the Unitil service areas :
- Build and maintain strong, mutually beneficial relationships with municipal officials to assure the company’s strategic customer engagement objectives are met while also helping to assure that company regulatory or municipal issues are acted on fairly
- Represent a single point of contact for municipal officials, becoming the company in the eyes of these officials for day-to-day operations and most importantly during storm restoration efforts and other system emergencies including; on-call duties to staff local EOCs, outage coordination and support for customer service as needed
- Establish Unitil as an energy partner, resolve complex customer issues, provide detailed project management, interpret rate and policy issues and keep customers informed of pertinent changes. Negotiate fair outcomes to problems that consider both customer and company positions.
- Actively represent the company in targeted local community, regional and professional organizations that can enhance the company profile and that contribute to economic and community development. Actively work to build coalitions with like-minded groups and organizations as an advocacy strategy that will help to ensure desired outcomes for Unitil business objectives
- Deliver communications to external stakeholders that presents a common message and singular voice for Unitil in the various publics it encounters, demonstrating knowledge and credibility.
Stakeholder Engagement
Work to ensure that regional customers, municipalities and key community support organizations have a full understanding of major Company initiatives in support of grid modernization and other state-specific energy goals.
Professional Development
Demonstrate a commitment to continuous learning and team principals, remain on the edge of competitive change :
Qualifications
Unitil is an Affirmative Action / Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last Updated : 02 / 14 / 2025
