What are the responsibilities and job description for the QA and Digital Platform Support position at Unitus Community Credit Union?
At Unitus, each employee has an opportunity to make a difference for our members. The Quality Assurance and Digital Platform Support will conduct business applications testing to validate results against plans and assess the ease and clarity of the member experience. This includes process mapping and documentation for all Digital Banking-related services, as well as other relevant digital services. This role will interface with business units and IT staff to diagnose and resolve user problems, system errors, and design improvements. It involves working with multiple vendor systems and digital delivery channels, including mobile and online platforms, encompassing both existing and future vendors, channels, products, services, and features. Responsible for collaborating with teams and cross-functionally to optimize the testing process, provide diagnosis of problems encountered, assist with facilitating and retesting for resolution, and providing training. Accountable for providing ongoing testing reporting and metrics to management regarding our digital channel performance.
This position will be an expert user of our Digital products to ensure efficient in problem solving for escalated internal / external system issues and be deeply involved in continually improving our digital experience at Unitus.
Primary Duties :
- Create, maintain, and execute manual test scripts for requirements / member story validation, integration, performance, and usability testing.
- Reproduce reported issues and document clear steps while providing technical diagnosis of problems encountered.
- Assist with coordinating releases including thorough review of new provisions, identifying expected impact, perform testing, diagnosis, and assisting with problem resolution.
- Engage and coordinate internal stakeholder involvement in release testing efforts as applicable. Complete process documentation that is clear and usable for the organization.
- Access digital client community site to review product guides and roadmap items regularly to ensure engagement and alignment.
- Interact with business units across the organization to ensure the products and services delivered are of high quality.
- Stay current with member expectations and trends in our competitive market. Stay informed on regulatory changes and analyze impact to digital products, systems, and processes.
- Collaboratively engage to provide input for training needs and training resources or engage in direct training and education for internal partners to quickly mitigate issues impacting members digital banking experiences.
- Participate with a wide range of project teams with proper project planning techniques by analyzing project plans, creating custom test plans for each project, and identifying differences between established standards and user applications.
As an ideal candidate, you will have :
What's it really like to work here?
We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!
Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.
