Loan Operations Manager

Position Summary

The Loan Operations Manager monitors and reviews all workflows of the loan servicing department for efficiencies and improvements. The incumbent ensures the efficient and accurate maintenance of all commercial, SBA, consumer, and residential mortgage loan portfolios. The loan operations manager oversees the processing of all loan transactions.

Essential Functions

• Review new loan booking packages for accuracy of input into Navigator including payment schedules, collateral and reporting codes.
• Respond to inquiries from all customers in regards to account maintenance, payment processing and any other general requests.
• Review paid off/closed loans for accuracy of filing release documents.
• Review report tracking of the status of real estate taxes on collateral properties, call tax collectors, and work with loan officers and customers on timelines for payment.
• Maintain report of defaulted and force placed insurance for collateral properties; assign projects as necessary to staff to insure all agents and customers are being followed up with for current insurance.
• Oversee the maintenance and integrity of the file room, including proper filing, scanning, and archiving of documents.
• Analyze customer accounts as needed for accurate payment information.
• Manage the work of the loan operations staff, assign specific duties, and ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Identify the development needs of staff members; provide coaching and training to help staff members improve their knowledge or skills.
• Evaluate staff members' job performance on an annual basis and recommend appropriate actions.
• Discuss job performance problems with staff members to identify causes and issues and to work on resolving problems.
• Interview and select new employees to fill vacancies.
• Develop and implement departmental policies, procedures, and service standards; interpret and communicate work procedures and bank policies to staff members.
• Evaluate each function within the department to determine if it is processed at the highest level of efficiency.
• Collaborate on all audits, compliance reviews and independent loan reviews to ensure a satisfactory rating.
• Communicate with people outside the Bank on a regular basis including customers, regulators, auditors, and customers.
• Maintain technical and professional knowledge by attending educational workshops, obtaining relevant professional certifications, reviewing professional publications and books, establishing personal networks, participating in professional societies, and staying informed of any legal, policy and procedural changes relating to commercial lending, loan systems, and loan documentation.
• Keep informed about industry changes, trends, and best practices, and assess the potential impact on bank processes and procedures.

Additional Duties

• Provide backup to loan servicing manager as needed.

Education and Experience

• Bachelor's degree in business, accounting, or related field.
• Five years of experience in consumer, commercial, SBA, and residential lending operations.
• Experience processing SBA lending transactions (Colson/1502 Report).

Licenses and Certifications

• N/A

Knowledge, Skills, and Abilities

• Knowledge of accounting and finance principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
• Excellent oral and written communication skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
• Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications.
• Ability to effectively present information and respond to inquiries from senior management, attorneys, vendors, government agents, and the general public.
• Ability to write reports and business correspondence.
• Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience.
• Ability to work independently.
• Ability to provide direct supervision to subordinate staff members.
• Strict attention to details and thoroughness in the completion of job duties.
• Thorough analysis of information and use of logic to address complexity of data and information.
• Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action.

Physical Requirements

• Ability to sit for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to talk, hear, and see.
• Ability to use telephone to communicate with customers and employees.
• Ability to use office equipment such as teller scanner, personal computer, telephone, Blackberry, copier, fax machine, adding machine, etc.
• Ability to lift to 20 lbs. at least 25% of work hours.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.

Compliance

• It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.