What are the responsibilities and job description for the Universal Banker position at Unity Bank?
Position Summary
The Universal Banker position is responsible for demonstrating excellent customer service in accordance with the Bank's Core Values and to maintain a well-developed working knowledge of the Bank's products & services. This includes an ethical approach to uncovering client needs and recommending appropriate products, services, and solutions to meet the client's short-term and long-term financial goals.
Key Responsibilities:
• Identifies, develops, and closes sales; applies needs based selling techniques to generate product interest;
• Actively engage in meaningful conversation with customers in order to seek a thorough understanding of their complete financial needs;
• Recommends products and services to support the customer's needs, through in person efforts, referrals to other lines of business, and marketing campaign outreach;
Essential Functions:
We are committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.
The Universal Banker position is responsible for demonstrating excellent customer service in accordance with the Bank's Core Values and to maintain a well-developed working knowledge of the Bank's products & services. This includes an ethical approach to uncovering client needs and recommending appropriate products, services, and solutions to meet the client's short-term and long-term financial goals.
Key Responsibilities:
• Identifies, develops, and closes sales; applies needs based selling techniques to generate product interest;
• Actively engage in meaningful conversation with customers in order to seek a thorough understanding of their complete financial needs;
• Recommends products and services to support the customer's needs, through in person efforts, referrals to other lines of business, and marketing campaign outreach;
Essential Functions:
- Identifies, develops, and closes sales; applies needs based selling techniques to generate product interest;
- Actively engage in meaningful conversation with customers in order to seek a thorough understanding of their complete financial needs.
- Serves as digital expert with the ability to demonstrate above average knowledge of all digital channels in an effort to cross sell and expand existing relationships.
- Drives proactive sales and service conversations through inbound and outbound interactions.
- Deepens existing customer relationships through a variety of proactive sales and service initiatives which should be captured in 360 View.
- Actively participates in all branch activities, including but not limited to Huddles, Retail Calls and Sales meetings.
- Meet customers' needs by conducting accurate needs assessments, providing information on products and services, informing customers on how to conduct their banking business, and delivering customer service that meets established quality standards.
- Process customer transactions such as deposits, withdrawals, transfers, wires and payments, accurately and efficiently
- Count, organize, and safeguard cash and other negotiable bank items.
- Assist customers with inquiries and solve problems in a professional and courteous manner.
- Perform daily branch operations such as proving cash draw and branch vault, scanning teller work, and filing paperwork.
- Open new accounts ensuring all required documentation is obtained and is accurate.
- Comply with all established policies and procedures.
- Maintain technical and professional knowledge by attending educational workshops and training, reviewing bank policies and procedures, keeping informed of updates and upgrades to products and services, and staying informed of any legal, policy, and procedural changes relating to retail banking.
- Comply with BSA/KYC policies and procedures to mitigate risk and reduce/eliminate fraudulent transactions
- Completes transactions accurately and ensure the safety of the bank
- Travel required for meetings, community involvement and assistance covering local branches.
- Participate in community and volunteer events that are endorsed by the bank.
- High School Diploma or equivalent with at least 3-5 years of comparable Retail experience.
- College degree preferred, not required.
- Prior cash handling or customer service experience.
- Must be extremely organized and detail oriented.
- Must work well in a fast-paced, team environment.
- Excellent communication skills, both written and verbal, are required.
- Excellent computer skills in a Microsoft Windows environment including proficiency in Word, Excel and Outlook are required.
- Familiarity with bank systems, i.e., CRM, financial apps is strongly preferred.
- Ability to sit for long periods of time up to 75% of work hours.
- Ability to use hands to grasp, handle or feel.
- Ability to use computer keyboard and system to enter data and process information.
- Ability to read a computer screen at a close distance.
- Ability to communicate, hear, and see.
- Ability to use telephone to communicate with others.
- Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc.
We are committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.
