What are the responsibilities and job description for the Call Center Agent position at Unity Care NW?
Description
Compensation:
- Hourly, non-exempt
- New hires can expect to be placed on our starting wage scale of $22.12 to $26.01 per hour
- Based on performance, there is room to grow on our full wage scale of $22.12 to $29.86 per hour
Work Schedule:
- 40 hours, M-F w/ a Saturday rotation which includes a 10% shift differential
Who We Are
Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing almost 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.
What We Value
- Respect
- Integrity
- Accountability
- Collaboration
- Innovation
We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.
Job Summary
As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.
What We Offer
- A friendly & collaborative team environment
- A competitive compensation package
Benefits Include:
- Medical, dental & vision insurance
- 401(K) retirement plan with employer match
- 6 paid holidays
- Paid Time Off (108 hours first year, increasing thereafter)
- Paid Sick Leave
- Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
- Life/AD&D insurance
- Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
- Flexible spending accounts
- Employee Assistance Program
- Alternative Transportation Incentives
- Health Living reimbursements
- Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
- Employment counts towards eligibility for Public Student Loan Forgiveness - details can be found at Federal Student Aid.
Requirements
Professional and Technical Knowledge:
- Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
- Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
Technical Skills:
- Keyboarding speed of 40 wpm and data entry skills.
- Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
- Familiar with Microsoft Outlook & Word.
Communications Skills:
- Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
- Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
- Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
- Effectively communicates information during informal and formal verbal interactions.
- Ability to communicate bilingually in Spanish, a plus.
To apply, visit our Careers Page: https://recruiting.paylocity.com/recruiting/jobs/All/01ab991b-8943-482a-9a66-9faa7b131dec/Unity-Care-NW . For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!
Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all employees to receive annual flu immunizations. UCNW also requires vaccination against COVID-19 as a vital public health measure that has truly been life-saving. We are proud of the leadership role we have played in protecting our community from this devastating virus.
Salary : $22 - $26
