What are the responsibilities and job description for the IT Support Specialist position at Unity Christian School?
The IT Support Specialist is responsible for providing day-to-day technical support for students, faculty, and staff. This role ensures the smooth operation of the school’s technology systems, including devices, networks, and software, and assists in maintaining a secure, user-friendly technology environment.
Key Responsibilities:
Technical Support
- Provide on-site and remote troubleshooting and support for staff and student devices (iPads, MacBooks, etc.)
- Resolve issues related to software, hardware, connectivity, and system access
- Respond to support tickets in a timely manner
Device Management
- Assist with the configuration, enrollment, and deployment of devices using Mosyle MDM
- Monitor device compliance, push updates, and manage classroom restrictions
- Perform regular inventory checks and prepare devices for new school years
Network & Systems
- Monitor and support the Meraki network infrastructure (Wi-Fi, switches, cameras)
- Help manage access to Google Workspace for Education, including email and Drive permissions
- Support classroom technologies such as Apple TVs, projectors, printers, and sound systems
User Accounts & Security
- Set up and manage user accounts in Google Workspace, Microsoft 365, Mosyle, and Apple School Manager
- Support compliance with internet safety and digital citizenship policies
Training & Communication
- Provide informal training and tech guidance to staff and students
- Collaborate with teachers and administrators to address classroom technology needs
- May have the opportunity to teach a middle school technology course, introducing students to Google Workspace tools and block-based coding through Code.org
Event Support
- Set up and support audio/visual needs for chapel, school assemblies, and special events
Qualifications:
- Experience with Apple hardware (iPads, MacBooks)
- Familiarity with Google Workspace, VOIP phone systems, and printers/copiers
- Strong communication and customer service skills
- Ability to work independently, solve problems, and adapt to new technologies
Preferred Qualifications:
- Associate’s or Bachelor’s degree in Information Technology or related field preferred
- Working knowledge of Cisco Meraki networking equipment
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Schedule:
- Monday to Friday
Work Location: In person