Senior Admitting Clerk Access & Flow SMH

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Senior Admitting Clerk Access & Flow SMH.

Duties & responsibilities

• Facilitates the patient flow for admissions, discharges and transfers
• Ensures bed assignment is performed as per Bed Management and Bed Borrowing Policies
• Provides accurate bed availability information for appropriate bed placement to Nursing Units, Managers and Physicians
• Articulates the Policies and Procedures regarding bed assignment to Nursing Units and Physicians as required
• Assigns CMG & LOS upon admission
• Responsible for the opening and closure of beds according to administrative plans.
• Consults with units on an ongoing basis for discharges and to provide information regarding admissions to the unit
• Ensures the accuracy of discharge and transfer functions performed by the Nursing units.
• Monitors and corrects patient service information in the registration system
• Pre-registers / registers patients for inpatient, outpatient and emergency visits quickly with the utmost in customer service.
• Collects insurance and accommodation information and payment for services where applicable.
• Collects payment for patient telephone services as required.
• Completes Absence Reporting Form when staff calls in sick and finds replacements when possible
• Responds to inquiries made by patients and visitors.
• Responds to telephone inquiries and forwards calls where appropriate
• Assists with other tasks as required in Patient Registration and Access & Flow Services
• QUALIFICATIONS :
• Must have previous data entry experience
• Knowledge of medical terminology is required
• Current or recent registration / admitting / bed allocation experience in a hospital setting required
• Excellent interpersonal, communication (oral and written) and organizational skills
• Ability to prioritize duties, problem solve and accurately carry out detailed work in a fast paced environment.
• Must have facility in working with numbers and must be detailed oriented
• Demonstrated ability to interact with others in a co-operative, facilitative and pleasant manner through all circumstances
• Must have an excellent punctuality and attendance record
• Demonstrated commitment to the mission and values of St. Michael's Hospital

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