Customer Service Engineer – Diagnostic Imaging

Job Title: Customer Service Engineer– Diagnostic Imaging Equipment

Job Type: Permanent
Location: North Dakota (ND)
Salary Range: $75,000 - $80,000 per year (based on experience)
Experience: 10 years

Position Overview:
We are seeking an experienced Field Service Engineer to provide exceptional on-site support for diagnostic imaging equipment, including X-ray and CT machines. This is a remote, field-based role in North Dakota, requiring a self-motivated individual to manage a geographic territory while delivering outstanding customer service and technical support.

Key Responsibilities:

• Provide top-tier on-site service support to customers, setting industry standards for service excellence.
• Collaborate with Customer Care Center (regional and headquarters) to troubleshoot, maintain, and update diagnostic imaging equipment.
• Play an essential role in new product launches and installations of diagnostic imaging systems in the U.S. market.
• Quickly address and resolve technical issues with hardware, mechanical, and software systems, ensuring high levels of customer satisfaction.
• Continuously improve your technical expertise and stay up-to-date with new technologies in the diagnostic imaging field.
• Participate in service training courses both in the U.S. and internationally, as required.

Requirements:

• Minimum of 10 years of experience working with diagnostic imaging equipment, with a focus on X-ray and/or CT machines.
• Field service experience, including territory management and troubleshooting of hardware, mechanical, and software systems.
• Strong IT skills with proficiency in Windows, Microsoft Office, and network communication.
• Must reside in or near North Dakota (ND) for this remote position.
• Ability to work independently and manage time effectively to meet service objectives.

Compensation & Benefits:

• Competitive base salary ($75,000 - $80,000 per year), with the potential for performance-based incentives.
• Company vehicle provided for job-related travel.
• Comprehensive benefits package including medical, dental, vision, short & long-term disability insurance, and more.
• 401(k) with employer match, paid time off, sick leave, and 11 paid holidays.
• Ongoing OEM training and development opportunities to enhance your skill set.

To Apply:
If you meet the above qualifications and are passionate about providing high-quality service in the medical imaging industry, we encourage you to apply.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical imaging: 5 years (Required)
• X-Ray: 5 years (Required)
• CT: 5 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $75,000 - $80,000