What are the responsibilities and job description for the Director Patient Access, Searcy, Full Time position at Unity Health?
1. Education: High school diploma or equivalent is required. Bachelor’s degree in a Healthcare-related field or the equivalent in work experience is strongly preferred. Previous experience in hospital admissions, business office, and/or physician’s office preferred. Computer proficiency required.
2. Training and Experience: Must be able to accurately type 25-30 words per minute. Must have strong verbal and written communication skills, be detail oriented, have good deductive reasoning skills, and the ability to delegate. Follows instructions well and collaborates with others as a team player. Must be good with the public and have empathy for patients.
3. Job Knowledge: After training, must be able to demonstrate understanding of Patient Access Services’ overall competencies. Must have a work history that demonstrates:
a. Knowledge of hospital and access management processes
b. Leadership in the core values of the organization
c. Clear, effective communication skills
d. A mature approach to problem-solving for all types of issues
e. Skills in using computer systems
f. Knowledge of medical terminology
g. Detail orientation
In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.
DESCRIPTION:
The Patient Access Director is management level of the Patient Access Services (PAS) career path. The Patient Access Director performs all Patient Access Services functions as outlined below.
The Patient Access Director is responsible for the operations and staff of Patient Access Services areas. Prioritizes and coordinates patient call flow in the Pre-Encounter Unit. Ensures the smooth operation of date of service “Express Check-in” functions. Oversees the development of policies and procedures and manages office operations. Assists with call distribution, patient pre-registration, registration, financial screening and patient check-in processes. Performs and supervises quality assurance and process improvement activities. Manages employee performance to meet or exceed quality and productivity standards. Conducts performance evaluations and disciplinary actions. Maintains excellent working relationships with interdepartmental peers, clinical departments, community providers and staff.
The Patient Access Director is highly skilled and works at a cross-functional level. The Patient Access Director must be proficient and knowledgeable in all functional areas of Patient Access including:
- Guest Services
- Outpatient Pre-Registration
- Outpatient Registration
- Inpatient Pre-Registration
- Point of Service Collections
- Pre-Encounter Collections
- Outpatient Surgery & Special Procedure Pre-Registration
- Insurance Verification
- Customer Service/Express Check-In Desk
- Emergency Department Registration
Physical Effort: Sitting 3-4 hours; standing 3-4 hours; walking 3-4 hours. Moderate lifting of 20-25 pounds, 1-10 times per day. Moderate bending, squatting and kneeling. Frequent fine motor movement with both hands. Manual dexterity to utilize computer system. Good visual and hearing acuity. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the workday.
