What are the responsibilities and job description for the Part Time Bilingual Customer Care Representative position at Unity School of Christianity?
Job Details
Job Location
Unity School of Christianity - Unity Village, MO
Position Type
Part Time
Salary Range
19.45 Hourly
Description
Position Summary : Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired.
Essential Job Functions :
- Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
- Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary in both English and language designated at hire date.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Extract mail and perform scanning processes, as necessary.
- Accept and direct inbound calls to the appropriate department or service.
- Regular Attendance. Defined in the department as less than 9 points.
- Adhere to all company policies and procedures including all safety guidelines.
- Utilize electronic time management system to input time and attendance.
- This may be a work-from-home position, in which case the team member will be required to attend on-site training and special events as requested.
Non-Essential Job Functions :
Qualifications
Education : Minimum high school diploma or GED equivalent.
Experience :
Computer Skills :
Certificates & Licenses :
Other Requirements :
Competency Statements :
Physical / Mental Requirements
N / A
Not Applicable Activity - Not applicable to this occupation
Occasionally Position requires this activity up to 33% of the time (02.5 hrs / day)
Frequently Position requires this activity up to 33% of the time (02.5-5.5 hrs / day)
Constantly Position requires this activity more than 66% of the time (5.5 hrs / day)
Inside Work
N / A
Outside Work
N / A
Excessive Noise
Sitting / Workstation
Use of Hands / Fingers
N / A
Climb - Stairs / Ladders
Lifting 10 Max lbs.
N / A
Traveling
N / A
Exposure to Hazards
Read / See
N / A
Exposure to Temperatures
Talk / Communicate
Standing / Walking
N / A
Taste / Smell
N / A
Stoop / Kneel / Crouch / Crawl
N / A
Operate Equipment / Company Vehicles
Operate Computers
List Equipment Type) :
Reaching : Forward
Work Environment
Office Environment
Statement
The organization has reviewed this job description to ensure that essential functions, duties, and physical requirements have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and duties may be assigned by supervisors, as deemed appropriate.
Salary : $19
