Specialist, Event and Technology

Description

Position Summary:

The Technology & Event Specialist is a hybrid role responsible for managing the design, setup, operation, and maintenance of all audio-visual (AV) and lighting systems for events, while also driving revenue through the sale of event spaces at Unity Village. This role requires technical expertise, a passion for customer service, and strong sales and relationship-building skills to create seamless and memorable event experiences.

Essential Job Functions:

AV Technology Management:

• Design, configure, install, and maintain AV systems for live events, online broadcasts, and recordings.
• Operate and troubleshoot AV equipment (cameras, microphones, projectors, soundboards, video switchers, etc.) during events to ensure high-quality performance.
• Conduct routine testing, calibration, and maintenance of AV systems; maintain inventory of AV equipment.
• Document AV setups, provide real-time technical support, and train staff or clients on AV system use.
• Stay current on AV industry trends and recommend system improvements or upgrades.

Sales & Client Engagement:

• Respond to and develop new event sales opportunities across various sectors (corporate, weddings, educational, community, etc.).
• Conduct site tours, consultations, and proposals tailored to client event needs.
• Serve as the main point of contact from inquiry to contract; ensure seamless handoff to the operations team post-booking.
• Track and report on sales metrics, revenue targets, and client feedback.

Event Coordination & Collaboration:

• Collaborate with operations to execute events that meet or exceed client expectations.
• Ensure technical needs for each event are clearly communicated and delivered.
• Assist in event setup or coordination as needed, providing backup support across the team.

Qualifications

Qualifications:

• Master’s degree in a related field (Marketing, Business, Hospitality, or AV Technology preferred) or equivalent work experience.
• Minimum of 3 years’ experience in AV production and/or event sales.
• Strong understanding of AV protocols, signal flow, and live-streaming platforms.
• Proven track record in sales and client relationship management.
• Ability to troubleshoot and resolve technical issues under pressure.
• Proficiency in MS Office and familiarity with CRM and event management software.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including evenings and weekends.

Work Environment:

• Office and campus event environments, with occasional outside work.
• Must be comfortable lifting up to 20 lbs., standing, walking, and using AV equipment.