What are the responsibilities and job description for the Supervisor, Hotel position at Unity School of Christianity?
Job Details
Job Location
Unity School of Christianity - Unity Village, MO
Position Type
Full Time
Salary Range
20.00 - $23.00 Hourly
Job Category
Hospitality - Hotel
Description
Position Summary : Serve as the Supervisor to the Hotel and Airbnb, overseeing all accommodation operations, including supervision of all staff members, from front desk personnel to housekeeping services. Planning workloads, allocating tasks and monitoring progress against targets. Train and supervise Hotel staff, while modeling superior customer service and aiding guests and visitors in the lodging environment.
Essential Job Functions :
- Act as Manager on Duty for all Hotel and Airbnb operations when needed.
- Lead and direct work of the staff while maintaining superior customer service for all guests and visitors.
- Assist in coordinating and implementing all aspects of guest service, including inbound phone calls and in-person requests for lodging reservations and assist guest with questions and requests.
- Perform the scheduling, booking, check-in, check-out and cleaning of both the Hotel and the Airbnbs as needed.
- Order supplies and maintain records in conjunction with management, as needed.
- Assist, recommend and order breakfast / food items so that quality and variety are available to guests.
- Responsible for execution of hotel room block contracts for all Events, Retreats and Weddings on campus, working in partnership with the Hospitality Department.
- Assist the Hotel Manager with all lodging and health department permits and licensing and maintenance thereof for all Hotel staff.
- Assist Hotel Manager with the planning and scheduling of all Hotel staff, approves the time cards of direct reports.
- Recruiting, training, and helping staff reach their professional development goals.
- Conduct performance reviews.
- Manage room book, and room book contracts. Serving as a liaison for the events sales team to maintain schedule for group events and retreats.
- Post payments, balance receipts and prepare accommodation reports daily following accounting procedures; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
- Work overtime, weekends, and holidays, as business necessity dictates.
- Regular and reliable attendance at the worksite and adhere to assigned schedule. - this position is not a remote or telecommute position.
- Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
- Utilize electronic time management system to input time, attendance and paid off request.
Non-Essential Job Functions :
Qualifications
Education :
License :
Experience :
Computer Skills :
Preferred Prerequisites :
Competency :
Physical and Mental Requirements :
O Occasionally Position requires this activity up to 0-27% of the time (02.5 hrs / day)
F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs / day)
C Constantly Position requires this activity up to 61-100% of the time (5.5 hrs / day)
C Indoor Work
F Sitting / Workstation
C Use of Hands / Fingers
O Lifting 25 Max lbs.
O Carry 25 Max lbs.
F Reach (select) : Overhead Forward
O Exposure to Hazards
Type : cleaning chemicals / acid bowl
cleaners
O Push / Pull Equipment
Type : Housekeeping cart, vacuum cleaner
C Read / See
C Standing / Walking
C Talk / Communicate
O Stoop / Kneel / Crouch / Crawl
C Operate Computer
O Personal Protection Equipment : latex gloves
O Operate Company vehicle on and off grounds
O Operate Company Equipment :
Copier, Fax, Printer, Telephone System, vacuum, mop / bucket, dusting clothes, Cash Drawer, Credit / Check Approval System
Work Environment : Lodging and Conference Center Environment
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $20 - $23
