Demo

Business Analyst

Unity Systems
Boston, MA Contractor
POSTED ON 3/29/2025
AVAILABLE BEFORE 4/27/2025

Job Description: ServiceNow Business Analyst

Responsibilities:

  • Gather and document business and technical requirements for ServiceNow implementations, translating them into actionable user stories.
  • Collaborate with developers and stakeholders to design and implement effective ServiceNow solutions.
  • Research, analyze, and enhance IT processes to align with ServiceNow capabilities.
  • Assist in the documentation of workflows, best practices, and procedures to support ServiceNow adoption.
  • Develop, test, and validate configured functionalities, ensuring they meet business needs.
  • Support the creation and maintenance of project documentation.
  • Facilitate training sessions, create training materials, and provide ongoing support for ServiceNow users.
  • Troubleshoot issues, recommend optimizations, and enhance overall ServiceNow service delivery.
  • Build business cases and ROI analyses to measure the value of ServiceNow enhancements.
  • Identify opportunities for automation, process optimization, and quality improvements.
  • Manage stakeholder expectations, prioritize tasks, and help resolve conflicts within project teams.
  • Perform other duties as assigned.


Salary : $44

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