What are the responsibilities and job description for the Business Analyst position at Unity Systems?
Job Description: ServiceNow Business Analyst
Responsibilities:
- Gather and document business and technical requirements for ServiceNow implementations, translating them into actionable user stories.
- Collaborate with developers and stakeholders to design and implement effective ServiceNow solutions.
- Research, analyze, and enhance IT processes to align with ServiceNow capabilities.
- Assist in the documentation of workflows, best practices, and procedures to support ServiceNow adoption.
- Develop, test, and validate configured functionalities, ensuring they meet business needs.
- Support the creation and maintenance of project documentation.
- Facilitate training sessions, create training materials, and provide ongoing support for ServiceNow users.
- Troubleshoot issues, recommend optimizations, and enhance overall ServiceNow service delivery.
- Build business cases and ROI analyses to measure the value of ServiceNow enhancements.
- Identify opportunities for automation, process optimization, and quality improvements.
- Manage stakeholder expectations, prioritize tasks, and help resolve conflicts within project teams.
- Perform other duties as assigned.
Salary : $44
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