Outreach Specialist

Position overview

Job Description:

The Outreach Specialist provides support to the UnityCare Hospitalists Enhanced Care Management (ECM) program to ensure engagement, enrollment and follow up on members related to ECM. The Outreach Specialist works alongside specialized internal ECM team including case managers, providers, and administrators to provide continuity and initiation of ECM services in which outreach and engagement are central. Outreach will be telephonic, electronic, or in-person at the members' home, in the community, or in the office. The Outreach Specialist is responsible for keeping detailed records of their efforts and communicating regularly with Supervisors and Program Managers.

Essential Duties and Functions:

• Conduct outreach telephonically, electronically and in-person aimed at enrolling individuals who are eligible for the ECM program
• Collaborate with team members on project management tasks to ensure successful execution of outreach initiatives.
• Excellent communication skills, both written and verbal, for effective education and engagement
• Market programs effectively to reach target audiences and increase participation
• Possesses problem-solving and critical thinking skills to respond to member concerns
• Receives and processes ECM referrals from UnityCare’s different departments and affiliations
• Partners with external partners to promote effective and timely coordination of care
• Responds to providers, patients, and staff inquiries in a professional and timely manner
• Responsible for making failed appointments calls to reschedule appointments
• Documents and maintain contact with patients in EHR, Excel spreadsheet
• Organizes and maintains departmental files, records
• Mails letters and educational materials
• Assists management staff in completing special related projects
• A willingness to work effectively independently and in a team
• Performs other job-related duties as assigned
• Provides staff coverage as needed
• Adheres to all company policies and procedures related to employment and job responsibilities

Requirements:

Education: High School Diploma from an accredited school or equivalent required. Associate degree or Medical Assistant (MA) Certificate preferred. Bilingual preferred.

Experience: Three (3) or more years of recent experience in customer service-related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Preferred experience in a patient centered medical environment.

Required Travel: Up to 10% Job Type: Full-time

Full benefits/ Retirement

This position offers an opportunity to make a meaningful impact within the community while working in a dynamic environment dedicated to service excellence.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Bakersfield, CA 93301 (Required)

Ability to Relocate:

• Bakersfield, CA 93301: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23