Behavioral Health Navigator - Eyerly Ball

UnityPoint Health Information

Each Behavioral Health Navigator will work to accomplish CCBHC grant goals centering around reducing barriers to care. Navigators work directly with clients to improve mental health outcomes through supportive care coordination and provide early intervention, risk reduction, client education and empowerment. Each Navigator will work with the entire Eyerly Ball spectrum of services as well as partnering organizations and care providers to promote timely access to needed care and continuity of care. They serve as client advocates to help meet clients’ needs, desires, and best interests. Navigators increase client engagement through after-appointment follow up, scheduling assistance, home visits or visits to inpatient medical and behavioral health floors and transportation assistance for clients, as needed.

Client Service

· Provide great customer service to all individuals who call or walk into the facility.

· Work with clients and other team members to creatively explore alternatives to hospitalization, higher levels of care, homelessness, and incarceration by rounding in area hospitals and clinics.

· Advocate for clients to help meet their needs, desires, and best interests.

· Utilize critical thinking in making independent judgements and maintain responsibility and accountability for service provided.

· Knowledge of the effects of mental illness and the ability to relate respectfully to clients with a wide range of abilities and diagnoses.

· Possess teamwork skills including problem solving, cooperation, negotiating, etc

· Continue professional development and involvement in professional activities that enhance service provision.

· Collaborate with behavioral health and medical staff within the region.

· Facilitate referrals and connections to appropriate community resources.

· Arrange for transportation to services within the community and provide transportation when necessary.

· Aid patients in applying for funding sources, if applicable.

· Complete patient documentation detailing the services that have been provided and next steps in treatment process in a timely manner.

· Maintains appropriate documentation of data pertaining to hospital readmissions, emergency department visits, and follow-up services.

Documentation

· Complete all documentation within established guidelines.

· Ability to prioritize client need and to complete required written documentation.

· Demonstrate an understanding of all funder and accreditation standards.

· Track and document monthly outcome objectives.

Education: Bachelor’s degree Required. Preferred in a Human Services field.

Experience: 1 or more year of mental health experience preferred.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities: Ability to collaborate and function as a team member with multi- disciplinary colleagues. Must be able to tolerate a high stimulus environment, frequent interruptions, and changes in work priorities. Ability to effectively present information and respond to questions from medical professionals, management, staff, clients, and the public. Able to speak, read, write fluent English with ability to write legibly, and understand common terminology of the mental health field. Ability to solve practical problems and deal with a variety of variables. Knowledge of effects of mental illness and ability to relate respectfully to a wide range of client deficits and abilities both individually and in groups. Possess a high degree of empathy and understanding, the ability to maintain boundaries and a professional distance from consumers, and must enjoy working with people. Ability to multi-task, meet deadlines, and be well organized. Must have an excellent attendance record. Competency with Microsoft Office products (specifically Word, Excel, PowerPoint, and Outlook) Experience with Cerner.

Other: Use of usual and customary equipment used to perform essential functions of the position.