What are the responsibilities and job description for the Call Center Disputes Agent position at UnityPoint Health?
- Area of Interest: Patient Services
- Salary Range: $18.34/hr - $27.52/hr*
- FTE/Hours per pay period: 1.0
- Department: CBO- Single Billing Office
- Shift: 8-4:30pm
- Job ID: 160380
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption
Overview
We're seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.
Location: Onsite-Rock Island, IL Trinity Hospital
Hours: Monday-Friday, 8:00am-4:30pm
Responsibilities
What You'll Do:
The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.
Qualifications
What You'll Need:
Education:
Required:
- High School Diploma or Equivalent
Education:
Required:
- A minimum of 2 years' experience in a customer service call center environment.
- A minimum of 2 years' medical billing experience.
Preferred:
- Data entry skill level- minimum of 40-50 words per minute.
- Bi-lingual
- Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.
Knowledge/Skills/Abilities:
- Ability to use de-escalation practices for escalated disputes.
- Ability to understand and apply guidelines, policies and procedures.
- Must possess the ability to read, write and communicate in English.
- Ability to communicate effectively both verbally and in writing.
Interpersonal skills
Basic computer skills
Motivation Teamwork Customer/Patient focused Professionalism
Strong organizational skills
Requires knowledge of state and federal healthcare laws and regulations.
Strong attention to detail and accuracy.
Ability to learn and master multiple computer and phone systems quickly.
Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
Salary : $18 - $28
