Clinic Operations Lead I

The Clinic Operations Lead ssists the Clinic Administrator with overseeing the day-to-day management of the patient care team in providing quality, cost effective patient care.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org .

Essential Functions and Responsibilities:

• Coordinate clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures as directed by the Clinic Administrator.
• Establish effective mechanisms of communication with clinic staff, providers, patients and clinic manager to foster an environment of openness, trust, teamwork and staff development.
• Assist the Clinic Administrator with interviewing and hiring including completing employment forms in an accurate and timely manner and coordinating orientation and training programs for new staff members.
• Assist the Clinic Administrator with evaluating the performance and training needs of the clinic staff.
• Assist the Clinic Administrator with day-to-day financial operations of the clinic such as ordering of supplies, preparing invoices for payment and ensuring patient payments are posted and deposited appropriately.
• Perform business office duties as directed by Clinic Administrator.
• Establish a mechanism to track physicians, providers and staff completion of mandatory licensure and training requirements.
• Schedule and complete follow-up for monthly staff meetings.
• Timely and accurate preparation and submission of biweekly payroll reports under direction of the clinic administrator.
• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain regular and consistent attendance at work.
• Maintain compliance with Personnel policies and procedures.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
• Monitor environmental conditions in order to secure protected health information.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by the Clinic Administrator to facilitate the smooth and effective operations of the office.

• Associates degree or equivalent combination of education and experience.
• Mandatory reporter certification
• CPR certification
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem solving expertise.
• Knowledge of personnel administration and patient relation principles.
• Ability to work as a team member.
• Ability to understand and apply guidelines, policies and procedures.
• Knowledge of computer systems and applications preferred.
• Previous experience with planning, organizing, delegating and supervising preferred.
• Knowledge and experience with process improvement preferred.
• Strong interpersonal skills.
• Strong computer skills.