Epic Application Analyst - Willow (Pharmacy)

The Epic Application Analyst - Willow Pharmacy is responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing, and executing test plans, and contributing to training and implementation plans.

The Epic Application Analyst - Willow Pharmacy proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

Location: Remote - Strong preference for candidates residing in the UnityPoint Health geographical areas of Iowa, Illinois, or Wisconsin.

*Some travel required, but a minimal amount

Hours: Monday-Friday 8am-5pm

Commitment to our Team - We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.

Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.

Diversity, Equity and Inclusion Commitment - At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.

Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health - Meriter requires Covid-19 vaccination or an approved exemption.

Project Management

• Leads and coordinates projects independently as assigned, demonstrating strong organizational and time management skills.
• Develops project plans and tracks progress, escalating as necessary when project issues arise, or deadlines are challenged.

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems.
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.

• 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology
• Bachelor's degree or equivalent relevant work experience