Demo

Experience Specialist/Receptionist - Tower Terrace Family Med

UnityPoint Health
Marion, IA Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/28/2025
  • Area of Interest: Patient Services
  • FTE/Hours per pay period: 0.9
  • Department: Pediatrics- Tower Terrace
  • Shift: Monday - Friday, daytime
  • Job ID: 163092

UnityPoint Health Information

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 


Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Marion, IA

Tower Terrace - Family Medicine

Monday-Friday 8 hour shifts

36 hours/week - Full-time benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.


Responsibilities

RESPONSIBILITIES:

  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photo-copy & scan insurance cards and driver’s licenses.
  • Adhere to all confidentiality policies and procedures.
  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Open and / or closes the clinic following specific guidelines of the individual clinic.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
  • Perform functions other than described due to extenuating circumstances.
  • Other duties as assigned.

Qualifications

QUALIFICATIONS:

Education:

  • High School Degree or Vocational School Graduate

Experience:

  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Ability to understand and apply guidelines, policies and procedures
  • Strong personable skills to interact with physicians, health care team members, patients and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus!

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Experience Specialist/Receptionist - Tower Terrace Family Med?

Sign up to receive alerts about other jobs on the Experience Specialist/Receptionist - Tower Terrace Family Med career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,652 - $94,869
Income Estimation: 
$140,070 - $199,349
Income Estimation: 
$37,685 - $46,157
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$71,652 - $94,869
Income Estimation: 
$37,360 - $44,637
Income Estimation: 
$37,685 - $46,157

Sign up to receive alerts about other jobs with skills like those required for the Experience Specialist/Receptionist - Tower Terrace Family Med.

Click the checkbox next to the jobs that you are interested in.

  • Clinical Data Analysis Skill

    • Income Estimation: $61,448 - $87,156
    • Income Estimation: $64,637 - $113,224
  • Clinical Research Skill

    • Income Estimation: $70,164 - $92,397
    • Income Estimation: $76,687 - $95,111
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at UnityPoint Health

UnityPoint Health
Hired Organization Address Fort Dodge, IA Full Time
Overview Patient Safety Companion UnityPoint Health - Fort Dodge Part-time evening shifts Responsibilities Provides 1 : ...
UnityPoint Health
Hired Organization Address Rapids, IA Full Time
Overview This position delivers clean linen and / or collects soiled linen. Responsibilities Successfully completes hosp...
UnityPoint Health
Hired Organization Address Des Moines, IA Full Time
Overview Payroll Specialist Payroll Specialist - by performing quality checks among the team, assisting with escalations...
UnityPoint Health
Hired Organization Address Sioux, IA Full Time
Overview UnityPoint Clinics Clinical Nurse Urgent Care - Marketplace Sioux City, IA Hours of clinic - Monday-Friday 8AM-...

Not the job you're looking for? Here are some other Experience Specialist/Receptionist - Tower Terrace Family Med jobs in the Marion, IA area that may be a better fit.

CMA - Part-Time - Tower Terrace Family Med

UnityPoint Health, Marion, IA

AI Assistant is available now!

Feel free to start your new journey!