What are the responsibilities and job description for the Intake Coordinator Pharmacy position at UnityPoint Health?
- Area of Interest: Patient Care
- FTE/Hours per pay period: 1.0
- Department: Intake- Specialty Pharmacy
- Shift: 8-430 or 830-5 varies
- Job ID: 159866
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
Overview
Pharmacy - Intake Coordinator
UnityPoint at Home
Urbandale, IA
Monday-Friday 8:00AM-5:00PM
Full-time benefits
Responsibilities
Responsible for all new referrals for the Infusion Services. Knows and understands insurance contracts, obtaining prior authorizations and benefits. Re-verifies eligibility and benefits as changes occur. Enters all information into the EMR.
Daily Work Assignments:
- Assess patient/customer needs and match them with UnityPoint at Home services, coordinating with the home care team as needed.
- Process incoming work orders, secure demographic, financial, and qualifying data, and verify benefits.
- Specialize in infusion services while maintaining basic knowledge of all service lines.
- Direct inquiries and referrals to the appropriate service line and coordinate incoming calls.
- Initiate and coordinate prior authorization requests, maintain knowledge of third-party payer guidelines, and follow up as necessary.
- Collect insurance information, run test claims, and obtain medical records for prior authorizations.
- Re-verify eligibility and benefits at the start of a new benefit year.
- Handle intake and scheduling of patient referrals and medications via calls.
- Provide customer service to patients and physicians, coordinating medication delivery.
- Use computer systems to document and retrieve information for timely service provision.
- Maintain positive relationships with customers and referral sources, ensuring high-quality service.
- Stay informed about relevant regulations and perform patient follow-up calls as directed.
- Participate in on-call duties on a rotation basis, including weekends and holidays.
- Refer clinical questions to appropriate staff and perform other duties as requested by managers.
- Meet productivity and performance improvement measures.
- Complete communication tasks promptly and professionally, attend staff meetings, and stay informed about UnityPoint at Home programs and initiatives.
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Qualifications
Education: High school diploma or equivalent
Experience: One year of medical experience; preferably in community home health or pharmacy
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons
Registered Pharmacy Support
Knowledge/Skills/Abilities:
Strong interpersonal skills
Strong problem-solving skills with previous customer service experience
Basic knowledge of computer applications (i.e. Word, Excel) and operations
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