What are the responsibilities and job description for the IT Help Desk Worker position at UnityPoint Health?
Overview
Location : Onsite - Madison, WI
Hours : Monday-Friday 8 : 30am-5 : 00pm
As a member of the Client Device Support team, the Hardware Tech supports and resolves technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the delivery of excellent customer service.
Responsibilities
Responsibilities :
Departmental & Technical Support
- Performs quarterly end of lease activities as assigned.
- Works on local and enterprise IT projects.
- Works collaboratively and closely with Regional Service Managers, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
- Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
- Installs, integrates, and configures new computer systems.
- Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
- Works collaboratively with other IT group members to ensure optimal application functionality.
Customer Service
Qualifications
Qualifications :
