Manager Nursing Services I - Care Coordination

The Manager of Care Management provides leadership to care management staff to ensure efficient care coordination, effective operations, and quality improvement. The Care Management Manager leads the execution of the Integrated Care Management Strategy. This manager partners with Integrated Care Management leaders and cross continuum leaders and staff to support the ongoing development of a high performing organization. This individual will engage with clinical and operational leaders to coordinate care management programs to support sustainable achievement of the system’s h Integrated Care Management objectives in support of the triple aim.

Why UnityPoint Health?

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/ 

Integrated Care Management

• Collaborate with Integrated Care Management leaders to deploy the care management strategy
• Collaborate with UPC and UPH leaders to support care management efforts and connections across the care continuum.
• Provide guidance and content expertise regarding Integrated Care Management programs and services.
• Establish and maintain processes to support the efficient and effective delivery of care management services to achieve targeted outcomes.
• Utilize patient registry, stratification and other tools/reports to identify opportunities for improvement and innovation of care management strategies.
• Collaboratively develop targeted approaches to patient populations and work across UPC and UPH to connect care management approaches in the most efficient and effective manner
• Develop and maintain appropriate training and educational resources for care management in collaboration withIntegrated Care Management leadership.
• Communicate progress with care management strategies to key stakeholders.

Management

• Directly mentors and coaches the care managers and social workers as assigned.
• Responsible for recruitment of top talent to meet program needs.
• Ensures all team members are oriented and appropriately trained.
• Implements effective performance management and staff development processes.
• Establishes effective mechanisms of communication with staff and key stakeholders to foster an environment of openness, trust, and teamwork.
• Addresses performance issues in a timely manner and according to UnityPoint Health Policies in partnership with Human Resources.
• Assists in the annual budget process.
• Analyzes and approves staff expenditures within budget parameters.
• Provide leadership and direction that ensures top of licensure duties for care management team members.

Quality Assurance and improvement

• Assists in establishing care management Integrated Care Management metrics
• Conducts regular operational performance analyses and engages in continuous quality and productivity improvement to promote achievement of care management objectives in support of the triple aim
• Assist with the development of education and communication related to metrics and performance improvement opportunities for care management/population health initiatives.
• Partner with leaders across the continuum and health providers to identify obstacles to performance improvement and assigns resources to address them as appropriate.