What are the responsibilities and job description for the Patient Access Associate position at UnityPoint Health?
Patient Access Associate
UnityPoint Health-Fort Dodge
Shifts: Mon,Tues,Wed,Fri 7a-330p
Serves as Registrar for department and completes clerical tasks under the supervision of the Registration Manager/Supervisor. Works closely with patients, families, peers, supervisor, physicians and other healthcare team members
Why UnityPoint Health?
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
· Greets and escorts new patients and guests while demonstrating positive customer service skills.
· Answers telephone calls and makes calls for patients and guests.
· Maintains and orders supplies.
· Completes registration interviews with patients including insurance verification
· Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits.
· Processes and posts patient payments on accounts after collecting cash, check or credit card payment.
· Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team.
· Explains and has patients sign treatment consents and required billing documents.
· Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed.
· Obtains and transcribes orders for patients.
Qualifications
Education:
High School Graduate.
Previous customer service experience
Experience:
Data entry and typing. Hospital experience or business training helpful.
- Area of Interest: Patient Services;
- FTE/Hours per pay period: 0.8;
- Department: Patient Access;
- Shift: Mon,Tues,Wed,Fri 7a-330p;
- Job ID: 157874;
