Patient Financial Coordinator/Certified Application Counsel

As a Patient Financial Coordinator you'll provide a “one stop shop” experience for patients' financial needs. We're looking for a compassionate individual who wants to help patients by assessing their financial and insurance information in order to determine Medicaid, Marketplace, other Community Resources or UPH Financial Assistance Programs to provide them with the best financial options for their care.

*** This position is located onsite at St Luke's Hospital- Sioux City, IA***

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit  https://dayinthelife.unitypoint.org/  to hear more from our team members about why UnityPoint Health is a great place to work.

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Responsibilities

• Facilitates insurance enrollment processes.
• Manages accounts that require a detailed, large scope analysis of payment/insurance options in order to secure reimbursement.
• Handles active, unbilled, self-pay and high dollar inpatient and outpatient accounts.
• Receives account referrals from Pre-access Department, Utilization Review Staff, Patient Access Staff, Physicians, Central Business Office Managers and others for high deductible, out-of-pocket expenses, unresolved or pending claims, and other financial risk issues.
• Counsel’s patients that have previous debt, with poor payment history, are unresponsive or uncooperative in implementing appropriate payment solutions.
• Ensure patients and their representative’s needs are met and that they understand the hospital’s financial policy, through various payment and/or insurance options.
• Increases Unity Point Health staff communications, accuracy, productivity, cohesiveness, and continuity system wide, while improving direct communications with the Central Billing Office regarding patient’s financial obligations.
• Increases patient satisfaction by reducing duplication of efforts and not having them referred to another employee(s) to get the same results. Incorporates all Unity Point Health Clinics, Urgent Care and Express Cares to provide them with the best financial options as we engage, enroll, and educate together.

Education:

• High School Diploma or GED required
• Preferred:
  • Associate's or Bachelor's in related field

Experience:

• Preferred:
  • 5 years of healthcare experience in related area
  • Experience and knowledge in completing and submitting Medicaid and Marketplace applications.

License(s)/Certification(s):

• CMS Marketplace Certified Application Counselor Certification or obtain within 12 months of hire date
• DHS Presumptive Certification or obtain within 12 months of hire date
• Complete all Online DHS enrollment access and certifications for appropriate states or obtain within 12 months of hire date

Knowledge/Skills/Abilities:

• Bilingual in Spanish highliy preferred
• Knowledge of Medical Terminology preferred. Strong computer skills required
• Ability to perform a variety of tasks, often changing assignments on short notice
• Must be adept at multi-tasking
• Will be required to learn and work with multiple software/hardware products (sometimes concurrently) during an average workday
• Must possess excellent communication skills, verbal and listening
• Must be able to maintain a professional demeanor in stressful situations
• Adept with technology typically found in a business office environment
• Able to build productive relationships with all contacts
• Must be able to perform data entry with speed and accuracy