What are the responsibilities and job description for the Pharmacy Technician Specialty Call Center position at UnityPoint Health?
- Area of Interest: Pharmacy
- FTE/Hours per pay period: 1.0
- Department: Intake- Specialty Pharmacy
- Shift: Monday-Friday 8:00am-5:00pm
- Job ID: 158678
Overview
Specialty Pharmacy Technician Call Center
Monday-Friday 8AM-5PM
Full Time Benefits
Eligible for $3,000 sign on, if external
Receives and processes prescription referrals received by the Specialty Pharmacy including data entry, insurance processing, and prior authorization completion for specialty medications. Understands pharmacy benefit and medical benefit claims submission process for reimbursement of prescription medications. Communicates with patients/caregivers, insurance company representatives, and other members of the healthcare team for patients to initiate and continue therapy
Responsibilities
Daily work assignments
- Patient Needs Assessment: Evaluate each patient’s unique needs and coordinate with the home care team to provide appropriate services from UnityPoint at Home.
- Prescription Processing: Handle all incoming prescription orders, verify benefits, and obtain authorization for specialty medications.
- Insurance Coordination: Process test claims through pharmacy software, communicate with patients and healthcare teams, and take necessary actions based on insurance benefits.
- Prior Authorizations: Initiate and manage prior authorization requests with third-party payers, ensuring compliance with their guidelines.
- Customer Service: Provide excellent customer service by coordinating medication delivery and maintaining positive relationships with patients, caregivers, and healthcare providers
Qualifications
Education:
• High school diploma or equivalent
Experience:
• One year of medical experience; preferably in community home health or pharmacy
License(s)/Certification(s):
• Nationally certified pharmacy technician registered with the Iowa Board of Pharmacy as a Certified Pharmacy Technician (or registered as technician trainee if not yet certified)
• Registered Pharmacy Support
• Valid driver’s license when driving any vehicle for work-related reasons
Knowledge/Skills/Abilities:
• Strong interpersonal skills
• Strong problem-solving skills with previous customer service experience
• Basic knowledge of computer applications (i.e. Word, Excel) and operations
Other:
Use of usual and customary equipment used to perform essential functions of the position.
Why UnityPoint Health?
- Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
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