What are the responsibilities and job description for the Practice Mgr position at UnityPoint Health?

Overview

Cancer Center Manager

UnityPoint Health- Fort Dodge

FTE : 1.0 (Full-time, 40 hours per week)

Responsible for the operational management of the UnityPoint Medical Hematology / Oncology, Oncology Infusion services and the Radiation Oncology Department. Contributes to the development of business, financial, personnel, and marketing plans that foster growth, while meeting patient and provider expectations. Possesses overall managerial responsibility for all aspects of Oncology services and is accountable for the operational performance, including quality of services, financial performance and competitive market position. Works closely with Service Line Director and Medical Director to collaborate on advancing clinical outcomes and efficiency. Provides coordination, management & education in all aspects relating to areas of influence. Responsible for customer service initiatives, staff coaching and all aspects of leading staff.

Responsibilities

LEADERSHIP AND MANAGEMENT :

Displays knowledge of current and future direction of areas of medical cancer treatment especially as it relates to the application of new technology and innovations in therapy.
Serves as a resource to senior management on strategic issues impacting the Oncology service line.
Prepares and implements departmental plans to support the achievement of the strategic goals of the service line.
Monitors and reports achievement of departmental strategic and operational goals.
Demonstrates effective verbal, non-verbal and written communication skills.
Adaptable to rapidly changing organizational changes and initiatives.
Demonstrates and promotes interdepartmental thinking.
Establishes standards of departmental job performance and holds staff accountable.
Works with service line leader to keep all levels of the organization informed of changes which impact the current and future delivery of services within the department.
Develops departmental staff competencies.

SAFETY AND QUALITY :

Committed to patient care and high quality services and outcomes.

Strong customer advocate.

Knowledgeable and compliant with organizational, regulatory and accreditation standards, ie. National Patient Safety Goals, Joint Commission, American College of Surgeons commission on Cancer, infection control practices, and other state and federal regulations.

Provides safe environment for employees to perform their work.

Provides leadership to improve department performance, based on monitoring and reporting of short and long term outcomes.

Serves as a liaison for physicians, providers, families, and patients.

Prompt and immediate follow-up of all untoward events and / or negative outcomes occurring within the Cancer Center and Infusion Center.

SERVICE :

Identifies opportunities for departmental improvements with patient satisfaction services, designs and implements plans for improvement and monitors patient satisfaction with services.

Maintains visibility to staff, patients and families and engages in ongoing dialogue with physicians to address issues.

Communicates effectively with employees. Creates an environment conducive to the development of clinical competence, self-confidence, professional growth, and job satisfaction.

Compliant with Human resources departmental policies and procedures.

Serves as the Chief retention officer for the Cancer Center and Infusion Center.

Represents the Cancer Center and Infusion Center on various hospital, Oncology affiliate and community committees.

FINANCIAL

Provides advice and recommendations in the capital and operational budget planning process as it relates to the Cancer Center and Infusion Center.

Monitors departmental supply expenses. Works with management team to resolve variances.

Works with the finance and the Director in the development and implementation of cost reduction strategies.

Monitors productivity to ensure a balance of fiscal responsibility to provision of services to patients and physicians.

Conducts analysis and prepares action plans in response to labor and departmental variances.

Manages the pre-authorization and medical necessity process for infusion

Qualifications

Education :

Bachelor’s Degree or 5 years of healthcare management required

Master’s Degree preferred

Experience :

2 years healthcare management experience required

Knowledge / Skills / Abilities :

Knowledgeable of healthcare management required, Nursing experience preferred

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