What are the responsibilities and job description for the Receptionist position at UnityPoint Health?
Overview
Patient Service Representative - Medical Office Front Desk - Family Medicine - Sac City, IA
Monday-Friday, 8 : 00am to 5pm with 1 afternoon off per week (36 hours per week)
1,500 Sign-On Bonus for External Candidates
As an Experience Specialist / Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Responsibilities
- Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
- Answer their questions and provide non-medical information and / or direct to appropriate person or department.
- Answer telephone calls in a clear, calm and professional manner.
- Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
- Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
- Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
- Work independently and responsible for timely completion of assigned functions.
- Maintain regular and consistent attendance at work.
- Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
Qualifications
