Receptionist

Overview

Patient Service Representative - Medical Office Front Desk - Family Medicine - Sac City, IA

Monday-Friday, 8 : 00am to 5pm with 1 afternoon off per week (36 hours per week)

1,500 Sign-On Bonus for External Candidates

As an Experience Specialist / Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities

• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
• Answer their questions and provide non-medical information and / or direct to appropriate person or department.
• Answer telephone calls in a clear, calm and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
• Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
• Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
• Work independently and responsible for timely completion of assigned functions.
• Maintain regular and consistent attendance at work.
• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications